canonical: https://jentic.com/apis/savio.io/savio

# Savio API

Savio tracks feature requests from survey and NPS tools, help desks, CRMs, or from any customer-facing tool where you receive them. This API allows managing feedback, feature requests, contacts, and companies. The API exposes 9 endpoints secured with apiKey authentication.

## For AI agents

Programmatically create feedback, list feedback. Covers 9 operations with apiKey authentication.

## Scope

Does not handle payments, communications, or developer tools - use for crm only.

## Capabilities

- Create feedback
- List feedback
- Get feedback by ID
- Query and filter Savio API records by parameters
- Monitor Savio API operational status and events

## Use cases

### CRM Operations

Use the Savio API to perform crm operations programmatically. The API provides 9 endpoints covering core functionality including create feedback, list feedback, get feedback by id.

Example prompt: Call POST /create-feedback/ to create feedback

### Automated Feedback Management

Automate feedback operations by combining multiple Savio API endpoints. Agents can list feedback and then get feedback by id in a single workflow.

Example prompt: Call GET /feedback/ to list feedback, then verify the result

### AI Agent Integration via Jentic

AI agents discover and call Savio API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle apiKey tokens manually.

Example prompt: Search Jentic for 'create feedback', load the operation schema, and execute with Jentic-managed credentials

## Key endpoints

| Method | Path | Description |
| --- | --- | --- |
| POST | `/create-feedback/` | Create feedback |
| GET | `/feedback/` | List feedback |
| GET | `/feedback/{id}/` | Get feedback by ID |
| GET | `/feature-requests/` | List feature requests |
| GET | `/feature-requests/{id}/` | Get feature request by ID |
| POST | `/users/` | Create or update a contact |
| GET | `/users/` | List contacts |
| POST | `/companies/` | Create or update a company |

## Key resources

- **Feedback** — Manage customer feedback
- **Feature Requests** — Manage feature requests
- **Contacts** — Manage contacts/users
- **Companies** — Manage companies

## Why Jentic

- **Setup:** Wiring the Savio API by hand means formatting its token as a Token-prefixed Authorization header and coordinating feedback, feature request, user, and company calls yourself. Through Jentic you install once, import the Savio API from the API Directory, store the token once, and your agent calls it.
- **Permission scoping:** Savio puts the feedback and feature-request id in the URL path (`/feedback/{id}`/ and `/feature-requests/{id}`/), so a rule can pin your agent to one feedback item. You choose the operations it may call, so a write like creating feedback or a user is not included unless you add it alongside the reads.
- **Credential handling:** Your Savio API token is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.
- **Discovery method:** Agents search Jentic by intent such as 'create feedback' or 'list feature requests', and Jentic returns the matching Savio API operation with its input schema so the agent calls the right endpoint without browsing the reference docs.

## Related APIs

- **Hubspot** — Alternative crm API
- **Salesforce** — Alternative crm API
- **Pipedrive** — Complementary crm API
- **Zoho** — Complementary crm API

## FAQ

### What authentication does the Savio API use?

The Savio API uses an API key passed in the `Authorization` header. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.

### Can I create feedback with the Savio API?

Yes. Use the POST /create-feedback/ endpoint. The API returns structured JSON responses that agents can parse and act on directly.

### What are the rate limits for the Savio API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

### How do I create feedback through Jentic?

Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'create feedback'. Jentic returns the matching Savio API operation with its input schema. Load the schema and execute the call - credentials are injected automatically.

### How many endpoints does the Savio API have?

The Savio API exposes 9 endpoints covering feedback, feature requests, contacts operations.

### Can I limit what my agent is allowed to do with the Savio API?

Yes. Jentic One is self-hosted by you, so your own rules decide which Savio API operations and credentials your agent may use. Because Savio puts the feedback and feature-request id in the URL path (`/feedback/{id}`/ and `/feature-requests/{id}`/), a rule can pin the agent to a single feedback item or feature request. You choose the operations it may call, so a write such as POST /create-feedback/ or POST /users/ is not included unless you add it alongside the read endpoints.