canonical: https://jentic.com/apis/tixio.io/tixio

# Tixio CRM API

Tixio CRM API for customer relationship and ticket management. Manage contacts, deals, tickets, and customer interactions. The API exposes 7 endpoints secured with apiKey authentication.

## For AI agents

Programmatically create contact, list contacts. Covers 7 operations with apiKey authentication.

## Scope

Does not handle payments, communications, or developer tools - use for crm only.

## Capabilities

- Create contact
- List contacts
- Get contact
- Query and filter Tixio CRM API records by parameters
- Monitor Tixio CRM API operational status and events

## Use cases

### CRM Operations

Use the Tixio CRM API to perform crm operations programmatically. The API provides 7 endpoints covering core functionality including create contact, list contacts, get contact.

Example prompt: Call POST /contacts to create contact

### Automated Contacts Management

Automate contacts operations by combining multiple Tixio CRM API endpoints. Agents can list contacts and then get contact in a single workflow.

Example prompt: Call GET /contacts to list contacts, then verify the result

### AI Agent Integration via Jentic

AI agents discover and call Tixio CRM API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle apiKey tokens manually.

Example prompt: Search Jentic for 'create contact', load the operation schema, and execute with Jentic-managed credentials

## Key endpoints

| Method | Path | Description |
| --- | --- | --- |
| POST | `/contacts` | Create contact |
| GET | `/contacts` | List contacts |
| GET | `/contacts/{contact_id}` | Get contact |
| POST | `/tickets` | Create ticket |
| GET | `/tickets` | List tickets |
| POST | `/deals` | Create deal |
| GET | `/deals` | List deals |

## Key resources

- **Contacts** — Contact management
- **Tickets** — Support ticket management
- **Deals** — Sales deal management

## Why Jentic

- **Setup:** Wiring the Tixio CRM API by hand means setting its X-API-Key header, working through its contact, ticket, and deal endpoints, and handling retries yourself. Through Jentic you install once, import Tixio CRM from the API Directory, store the API key once, and your agent calls it.
- **Permission scoping:** Tixio puts the contact id in the URL path (`/contacts/{contact_id}`), so a rule can pin your agent to one contact for reads. You choose the operations it may call, so creating tickets or deals is only available if you include those operations.
- **Credential handling:** Your Tixio API key is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.
- **Discovery method:** Agents search Jentic by intent such as 'create a contact' or 'open a support ticket', and Jentic returns the matching Tixio operation with its input schema so the agent calls the right endpoint without browsing the reference docs.

## Related APIs

- **Hubspot** — Alternative crm API
- **Salesforce** — Alternative crm API
- **Pipedrive** — Complementary crm API
- **Zoho** — Complementary crm API

## FAQ

### What authentication does the Tixio CRM API use?

The Tixio CRM API uses an API key passed in the `X-API-Key` header. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.

### Can I create contact with the Tixio CRM API?

Yes. Use the POST /contacts endpoint. The API returns structured JSON responses that agents can parse and act on directly.

### What are the rate limits for the Tixio CRM API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

### How do I create contact through Jentic?

Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'create contact'. Jentic returns the matching Tixio CRM API operation with its input schema. Load the schema and execute the call - credentials are injected automatically.

### How many endpoints does the Tixio CRM API have?

The Tixio CRM API exposes 7 endpoints covering contacts, tickets, deals operations.

### Can I limit what my agent is allowed to do with the Tixio CRM API?

Yes. Because Jentic One is self-hosted, you run the instance and your own rules decide which Tixio CRM operations the agent may call and which credentials it may use. You can allow read-only access to contacts via GET /contacts and GET `/contacts/{contact_id}` while withholding the create operations, and since the contact id sits in the URL path you can pin the agent to a single contact. If you do not include POST /tickets or POST /deals, the agent cannot open tickets or create deals.