canonical: https://jentic.com/apis/zoho.com/zoho-crm-api

# Zoho CRM API

Zoho CRM API provides programmatic access to crm functionality. The API exposes 24 endpoints secured with bearer authentication.

## For AI agents

Programmatically create leads, list leads. Covers 24 operations with bearer authentication.

## Scope

Does not handle payments, communications, or developer tools - use for crm only.

## Capabilities

- Create leads
- List leads
- Get lead
- Update lead
- Delete lead

## Use cases

### CRM Operations

Use the Zoho CRM API to perform crm operations programmatically. The API provides 24 endpoints covering core functionality including create leads, list leads, get lead.

Example prompt: Call POST /Leads to create leads

### Automated Accounts Management

Automate accounts operations by combining multiple Zoho CRM API endpoints. Agents can list leads and then get lead in a single workflow.

Example prompt: Call GET /Leads to list leads, then verify the result

### AI Agent Integration via Jentic

AI agents discover and call Zoho CRM API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle bearer tokens manually.

Example prompt: Search Jentic for 'create leads', load the operation schema, and execute with Jentic-managed credentials

## Key endpoints

| Method | Path | Description |
| --- | --- | --- |
| POST | /Leads | Create leads |
| GET | /Leads | List leads |
| GET | /Leads/{record_id} | Get lead |
| PUT | /Leads/{record_id} | Update lead |
| DELETE | /Leads/{record_id} | Delete lead |
| POST | /Contacts | Create contacts |
| GET | /Contacts | List contacts |
| GET | /Contacts/{record_id} | Get contact |

## Key resources

- **Accounts** — Operations related to Accounts
- **Calls** — Operations related to Calls
- **Contacts** — Operations related to Contacts
- **Deals** — Operations related to Deals
- **Leads** — Operations related to Leads

## Why Jentic

- **Setup:** Wiring Zoho CRM by hand means managing its bearer token, refreshing it, and mapping Leads and Contacts record shapes against the zohoapis.com host yourself. Through Jentic you install once, import Zoho CRM from the API Directory, store the token once, and your agent calls it.
- **Permission scoping:** Zoho CRM puts the record id in the URL path (/Leads/{record_id}, /Contacts/{record_id}), so a rule can pin your agent to one record: it can read and update that record and nothing else. You choose the operations it may call, so destructive ones like record deletion are not included unless you add them.
- **Credential handling:** Your Zoho CRM token is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.
- **Discovery method:** Agents search Jentic by intent such as 'create a lead' or 'update a contact', and Jentic returns the matching Zoho CRM operation with its input schema so the agent calls the right endpoint without browsing the reference docs.

## Related APIs

- **Hubspot** — Alternative crm API
- **Salesforce** — Alternative crm API
- **Pipedrive** — Complementary crm API

## FAQ

### What authentication does the Zoho CRM API use?

The Zoho CRM API uses a Bearer token in the Authorization header. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.

### Can I create leads with the Zoho CRM API?

Yes. Use the POST /Leads endpoint. The API returns structured JSON responses that agents can parse and act on directly.

### What are the rate limits for the Zoho CRM API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

### How do I create leads through Jentic?

Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'create leads'. Jentic returns the matching Zoho CRM API operation with its input schema. Load the schema and execute the call - credentials are injected automatically.

### How many endpoints does the Zoho CRM API have?

The Zoho CRM API exposes 24 endpoints covering accounts, calls, contacts operations.

### Can I limit what my agent is allowed to do with the Zoho CRM API?

Yes. Jentic One is self-hosted, so you write the rules that decide which Zoho CRM operations and credentials your agent may use. Because Zoho CRM puts the record id in the URL path, such as /Leads/{record_id} and /Contacts/{record_id}, a rule can pin the agent to a single record so it reads and updates that record and nothing else. You pick the operations it can call, so destructive ones like record deletion stay out unless you add them.