Cayzu API

Name: Cayzu API API
Brand: Cayzu API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMCustomer SupportapiKey7 EndpointsREST

For Agents

Manage Cayzu help desk tickets, customers, contacts, and knowledge base entries. Reply to unresolved tickets and feed knowledge base content into support assistants.

Quickstart

Get started with Cayzu API in minutes using your preferred integration method.

# Add to your MCP client config (Claude Desktop, Cursor, Windsurf)
{
  "jentic": {
    "url": "https://api.jentic.com/mcp",
    "auth": "oauth"
  }
}

# Then ask your agent:
"reply to a Cayzu support ticket"

# → Jentic returns the GET /events tool with parameter schema, agent executes.

Capabilities

What an agent can do with Cayzu API API.

Reply to unresolved support tickets via the support_ticket reply endpoint

List a help desk agent's unresolved tickets in one call

Create customer accounts that group support tickets and contacts

Retrieve knowledge base articles to power self-service responses

GET STARTED

Start building with Cayzu API API

Explore with Jentic

View OpenAPI Document

Jentic publishes the only available OpenAPI document for Cayzu API, keeping it validated and agent-ready.

Jentic publishes the only available OpenAPI specification for Cayzu API, keeping it validated and agent-ready. Cayzu is a help desk and support ticketing platform with REST endpoints for managing customers, contacts, support tickets, and knowledge base articles. Agents can list unresolved tickets, post replies, create customer or contact records, and retrieve knowledge base content to power deflection and self-service assistants. The spec covers the core help desk workflow rather than admin-level account configuration.

Use Cases

Patterns agents use Cayzu API API for, with concrete tasks.

★ Unresolved Ticket Triage

Support managers use agents to read every unresolved ticket assigned to a queue and either suggest a reply or escalate. The agent calls the unresolved tickets endpoint, evaluates each ticket against knowledge base content, and posts replies to tickets where a confident answer exists. This shortens first response time on repetitive questions.

Call GET /Support_Ticket/MyUnresolved, then for each ticket post a draft reply via POST /support_ticket/{ticketId}/reply using a knowledge base match

Customer Onboarding Sync

When a new customer signs up in another system, an agent creates the corresponding record in Cayzu so support tickets attach to the right account. Individual contacts under the customer are added in the same flow. This keeps the help desk roster aligned with the source-of-truth CRM without bespoke integration work.

POST a new customer to /Customer, then POST the primary contact to /Individual with the returned customer id

Knowledge Base Powered Self-Service

An assistant fronting the help centre answers user questions by pulling Cayzu knowledge base items and grounding replies in those articles. The agent retrieves the article list and feeds the relevant entries into its prompt before responding. Cited replies reduce ticket volume and give support managers a path from ad-hoc answers to documented articles.

Call GET /Kb_Item/Get and use the returned articles to answer the user's question with citations

AI Agent Integration via Jentic

Through Jentic, an AI support agent searches by intent, loads schemas for the Cayzu ticket and reply endpoints, and executes calls without holding the API key directly. This keeps support credentials out of agent context and lets a single assistant cover both Cayzu and CRM systems.

Use Jentic to search 'reply to a Cayzu support ticket', load the schema, and post the resolution to /support_ticket/{ticketId}/reply

Key Endpoints

7 endpoints — jentic publishes the only available openapi specification for cayzu api, keeping it validated and agent-ready.

METHOD

PATH

DESCRIPTION

GET

/Support_Ticket/MyUnresolved

List unresolved tickets

POST

/support_ticket/{ticketId}/reply

Reply to a ticket

POST

/Customer

Create a customer

GET

/Customer/Get

List customers

POST

/Individual

Create a contact

GET

/Kb_Item/Get

List knowledge base items

GET

/Support_Ticket/MyUnresolved

List unresolved tickets

POST

/support_ticket/{ticketId}/reply

Reply to a ticket

POST

/Customer

Create a customer

GET

/Customer/Get

List customers

POST

/Individual

Create a contact

GET

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Cayzu API keys are stored encrypted in the Jentic vault. Agents call ticket and customer endpoints through scoped execution requests; the raw key never enters the agent context.

Intent-based discovery

Agents search Jentic by intent (e.g., 'reply to a help desk ticket') and Jentic returns the matching Cayzu operation with its input schema, so the agent calls the correct endpoint without manual docs lookup.

Time to first call

Direct Cayzu integration: half a day to a day for auth, ticket payload mapping, and reply formatting. Through Jentic: under 30 minutes — search, load schema, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Zendesk Support API

Mature help desk platform with deeper ticket, automation, and reporting endpoints

Choose Zendesk when the customer needs SLAs, triggers, and macros that go beyond Cayzu's smaller endpoint surface

Alternative

Freshdesk API

Help desk with ticket, contact, and knowledge base APIs at SMB pricing

Choose Freshdesk when the customer wants Cayzu-style help desk features but needs the broader Freshworks ecosystem

Complementary

Slack API

Notify support teams in Slack when an unresolved Cayzu ticket lands

Pair with Cayzu to alert agents in a Slack channel for new or escalated tickets

FAQs

Specific to using Cayzu API API through Jentic.

Why is there no official OpenAPI spec for Cayzu API?

Cayzu does not publish an OpenAPI specification. Jentic generates and maintains this spec so that AI agents and developers can call Cayzu API via structured tooling. It is validated against the live API and kept up to date. Get started at https://app.jentic.com/sign-up.

What authentication does the Cayzu API use?

The spec does not declare a security scheme; in practice Cayzu issues an API key via the help desk admin panel and expects it on each request. Through Jentic the key is stored in the encrypted vault and the agent never sees it directly.

Can I reply to a Cayzu ticket from an AI agent?

Yes. POST /support_ticket/{ticketId}/reply accepts a reply body and posts it as the next response on the ticket. Combine it with GET /Support_Ticket/MyUnresolved to fetch the queue first.

What are the rate limits for the Cayzu API?

The OpenAPI spec does not document rate limits and Cayzu does not publish a public limit policy. Treat it as a low-throughput help desk API and back off on 429 responses; raise concerns with Cayzu support if you need bulk access.

How do I pull knowledge base content through Jentic?

Search Jentic for 'list Cayzu knowledge base items', load the schema for GET /Kb_Item/Get, and execute. The returned articles can be fed straight into a retrieval-augmented support assistant.

Is the Cayzu API free?

API access is included with paid Cayzu help desk plans rather than sold separately. Pricing tiers are listed on cayzu.com — there is no public free tier for the API itself.