Customer.guru API

Name: Customer.guru API
Brand: Customer.guru API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMCustomer Successnone3 EndpointsREST

For Agents

Send and schedule NPS surveys to customers, export rated customer lists, and pull NPS rating history for analysis or downstream reporting.

Install Jentic One Beta

Connect the Customer.guru API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Customer.guru API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Customer.guru API.

Send a one-off NPS survey to a single customer or schedule recurring sends

Export the list of customers who have received or responded to surveys

Export NPS rating history with associated customer identifiers and timestamps

GET STARTED

Start building with Customer.guru API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Customer.guru API for, with concrete tasks.

★ Post-Event NPS Trigger

Trigger an NPS survey at a meaningful customer moment such as renewal, support ticket close, or onboarding completion. The /api/v2/survey endpoint accepts a customer email and metadata so product or CS teams can send context-aware surveys without manual list management. Suitable for SaaS teams who want NPS tied to lifecycle events rather than calendar windows.

Call POST /api/v2/survey with the customer email after a renewal event so an NPS survey is sent with the renewal context attached

NPS Data Export to BI

Pull NPS rating history into a data warehouse or BI tool for cohort analysis, score trends, and correlation with other product metrics. Use GET /export/ratings to retrieve the rating dataset and GET /export/customers for the customer dimension, then load both into a destination warehouse on a daily schedule.

Call GET /export/ratings on a daily schedule and load the result into a warehouse table for trend analysis against churn and retention

Scheduled NPS Programme

Set up a recurring NPS programme where surveys are sent on a defined cadence (e.g. every 90 days post-signup). Use the /api/v2/survey endpoint with scheduling parameters so cohorts are surveyed automatically without engineering needing to maintain a cron job or queue.

Call POST /api/v2/survey with a schedule_at parameter for 90 days from signup to enrol the customer in a recurring NPS programme

AI Agent NPS Workflow via Jentic

An AI agent automating customer success workflows uses Jentic to send and analyse NPS surveys without the developer wiring up Customer.guru directly. The agent searches for 'send nps survey', loads the operation schema, supplies the customer record, and triggers the send.

Use Jentic to search 'send nps survey' and execute /api/v2/survey for each customer in a batch from a CSV upload

Key Endpoints

3 endpoints — jentic publishes the only available openapi specification for customer.

METHOD

PATH

DESCRIPTION

POST

/api/v2/survey

Send or schedule an NPS survey

GET

/export/customers

Export the customer list

GET

/export/ratings

Export NPS rating responses

POST

/api/v2/survey

Send or schedule an NPS survey

GET

/export/customers

Export the customer list

GET

/export/ratings

Export NPS rating responses

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Customer.guru account credentials and any account-specific tokens are held in the encrypted Jentic vault and injected at call time. The agent never receives the raw credential.

Intent-based discovery

Agents search by intent (e.g. 'send nps survey' or 'export ratings') and Jentic returns the matching Customer.guru operation with its parameter schema.

Time to first call

Direct Customer.guru integration: a few hours for auth and CSV pipeline plumbing. Through Jentic: under 30 minutes — search, load, execute.

FAQs

Specific to using Customer.guru API through Jentic.

Why is there no official OpenAPI spec for Customer.guru API?

Customer.guru does not publish an OpenAPI specification. Jentic generates and maintains this spec so that AI agents and developers can call Customer.guru API via structured tooling. It is validated against the live API and kept up to date. Get started at https://app.jentic.com/sign-up.

What authentication does the Customer.guru API use?

The published spec does not declare a security scheme; in practice Customer.guru uses an account-specific URL or token configured on the vendor side. Through Jentic any required token is held in the encrypted vault and injected at call time.

Can I send NPS surveys with the Customer.guru API?

Yes. Call POST /api/v2/survey with the customer email and any scheduling parameters. The endpoint covers both immediate sends and scheduled or recurring sends.

What are the rate limits for the Customer.guru API?

Rate limits are governed by the Customer.guru plan and are not encoded in the spec. Export endpoints are typically intended for low-frequency batch use rather than high-rate polling.

How do I export NPS rating data through Jentic?

Run pip install jentic, search for 'export ratings', load GET /export/ratings, and execute it. Jentic returns the rating dataset for ingest into a warehouse or BI tool.

How do I retrieve the list of customers in the account?

Call GET /export/customers. The response contains the customer records known to the Customer.guru account, suitable for joining against /export/ratings on the customer identifier.