eTrusted (Trusted Shops) API

Name: eTrusted (Trusted Shops) API API
Brand: eTrusted (Trusted Shops) API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentMarketingMarketing Automationoauth28 EndpointsREST

For Agents

Send review invites, fetch published customer reviews, and configure feedback channels across Trusted Shops properties from agent workflows.

Quickstart

Get started with eTrusted (Trusted Shops) API in minutes using your preferred integration method.

# Add to your MCP client config (Claude Desktop, Cursor, Windsurf)
{
  "jentic": {
    "url": "https://api.jentic.com/mcp",
    "auth": "oauth"
  }
}

# Then ask your agent:
"send a Trusted Shops review invite"

# → Jentic returns the GET /events tool with parameter schema, agent executes.

Capabilities

What an agent can do with eTrusted (Trusted Shops) API API.

Send a post-purchase review invite to a customer for a specific channel and event type

Retrieve published reviews filtered by channel, rating or submission date

List all configured review collection channels for the merchant account

Create or look up event types that map to specific business moments such as order delivery

GET STARTED

Start building with eTrusted (Trusted Shops) API API

Explore with Jentic

View OpenAPI Document

Jentic publishes the only available OpenAPI document for eTrusted (Trusted Shops) API, keeping it validated and agent-ready.

Jentic publishes the only available OpenAPI specification for eTrusted (Trusted Shops) API, keeping it validated and agent-ready. The eTrusted API by Trusted Shops lets merchants collect, retrieve and manage customer reviews and feedback through programmatic channels. It exposes channels, event types, reviews and review invites so businesses can automate post-purchase feedback flows and surface ratings on their storefronts. OAuth 2.0 client-credentials authentication keeps machine-to-machine integrations isolated from end-user sessions.

Use Cases

Patterns agents use eTrusted (Trusted Shops) API API for, with concrete tasks.

★ Automated post-purchase review collection

Trigger a review invite on the eTrusted API as soon as an order is delivered, so the customer receives a branded request to rate the merchant. The /invites endpoint accepts a channel and event type, and Trusted Shops handles delivery, reminders and submission. This typically replaces a custom email + tracking pipeline that would take a week to build.

POST to /invites with the customer email, the channel ID for the merchant storefront, and the event type ID for order_delivered, then confirm a 201 response.

Storefront review widget data

Pull the latest published reviews for a channel and render them on a product or homepage to show social proof. The GET /reviews endpoint returns rating, comment and submission date for each review, which can be cached on the front end. Implementation typically takes a few hours once the OAuth client credentials are in place.

GET /reviews with channel filter, parse the top 10 highest-rated reviews and return them as a JSON array suitable for a storefront widget.

Review moderation dashboard

Pull individual reviews into an internal moderation tool so customer success teams can flag, respond to or escalate negative feedback. The GET /reviews/{reviewId} endpoint returns the full review payload including rating and comment, which the dashboard can present alongside order context.

GET /reviews/{reviewId} for a flagged review, then push it to the support queue with the customer rating and comment.

Agent-driven feedback orchestration via Jentic

An AI agent listens for an order_completed event, calls the eTrusted invite endpoint via Jentic, and updates the CRM with the invite status. Because Jentic isolates the OAuth client secret in the MAXsystem vault, the agent runs without ever seeing the raw credential. Setup through Jentic takes well under an hour.

Search Jentic for 'send a review invite', load the schema, and execute with channel and event type parameters drawn from the order context.

Key Endpoints

8 endpoints — jentic publishes the only available openapi specification for etrusted (trusted shops) api, keeping it validated and agent-ready.

METHOD

PATH

DESCRIPTION

GET

/channels

List all review channels

GET

/event-types

List configured event types

POST

/event-types

Create a new event type

GET

/reviews

List reviews

GET

/reviews/{reviewId}

Retrieve a single review

POST

/invites

Send a review invite

GET

/channels

List all review channels

GET

/event-types

List configured event types

POST

/event-types

Create a new event type

GET

/reviews

List reviews

GET

/reviews/{reviewId}

Retrieve a single review

POST

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

eTrusted OAuth 2.0 client_id and secret are stored in the Jentic MAXsystem vault. The agent receives only a scoped, short-lived bearer token at execution time and never sees the raw client secret.

Intent-based discovery

Agents search by intent such as 'send a Trusted Shops review invite' and Jentic returns the matching eTrusted operation with its input schema, so the agent calls the right endpoint without browsing developer docs.

Time to first call

Direct eTrusted integration: 1-2 days to wire up OAuth client_credentials, refresh logic and channel mapping. Through Jentic: under 30 minutes - search, load, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Yotpo UGC API

Yotpo offers user-generated content and review collection with broader merchandising features

Choose Yotpo when the agent needs photo and video reviews or loyalty integrations alongside ratings

Alternative

Feefo API

Feefo provides verified reviews from confirmed customers with similar invite-based collection

Choose Feefo when the agent needs Google seller-ratings integration in markets where Trusted Shops is less established

Complementary

HubSpot Account Info

Sync review status into HubSpot CRM records for support and marketing teams

Use alongside eTrusted when the agent needs to enrich a contact record with review history

FAQs

Specific to using eTrusted (Trusted Shops) API API through Jentic.

Why is there no official OpenAPI spec for eTrusted (Trusted Shops) API?

Trusted Shops does not publish an OpenAPI specification. Jentic generates and maintains this spec so that AI agents and developers can call eTrusted (Trusted Shops) API via structured tooling. It is validated against the live API and kept up to date. Get started at https://app.jentic.com/sign-up.

What authentication does the eTrusted (Trusted Shops) API use?

The eTrusted API uses OAuth 2.0 with the client_credentials flow, exchanging client ID and secret at https://login.etrusted.com/oauth/token for an access token. Through Jentic the client secret is held in the MAXsystem vault and only short-lived tokens reach the agent context.

Can I send review invites with the eTrusted (Trusted Shops) API?

Yes. POST /invites accepts a channel and event type and triggers Trusted Shops to email the customer a branded review request. There is no separate scheduling endpoint - delivery is handled by Trusted Shops.

What are the rate limits for the eTrusted (Trusted Shops) API?

Rate limits are not declared in the OpenAPI spec. Trusted Shops applies per-tenant throttling based on subscription tier; check your account dashboard or contact Trusted Shops support for the exact ceiling that applies to your client_id.

How do I fetch published reviews through Jentic?

Use the Jentic search query 'fetch trusted shops reviews', which resolves to GET /reviews. Load the operation schema, pass the channel filter, and execute - Jentic injects the OAuth bearer token automatically. Run pip install jentic to get started.

Is the eTrusted (Trusted Shops) API free?

API access is bundled with a Trusted Shops subscription rather than sold standalone. The endpoint set is the same across plans, but invite volume and review export limits scale with the tier.