Feefo Reviews API

Name: Feefo Reviews API
Brand: Feefo Reviews API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentMarketingContent Managementbearer11 EndpointsREST

For Agents

Pull verified service and product reviews, NPS feedback, summary scores, and product ratings from a Feefo merchant account.

Install Jentic One Beta

Connect the Feefo Reviews API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Feefo Reviews API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Feefo Reviews API.

Pull all reviews with filters via /20/reviews/all

Pull service reviews and product reviews separately for tailored displays

Read NPS feedback and the matching summary score

Retrieve review summaries for service, product, NPS, and aggregate scopes

GET STARTED

Start building with Feefo Reviews API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Feefo Reviews API for, with concrete tasks.

★ Product Page Star Ratings

E-commerce stores render Feefo product ratings inline on product pages. GET /20/products/ratings returns the per-SKU rating, and GET /20/reviews/product returns recent review text so the product page can display both an aggregate score and a carousel of customer quotes without scraping the public Feefo profile.

On product page render, call GET /20/products/ratings filtered by SKU and GET /20/reviews/product limit 5 to populate the rating block.

Service Reputation Reporting

Operations teams pull weekly service-review summaries to track customer satisfaction. GET /20/reviews/summary/service returns the aggregate score and review counts and GET /20/reviews/service returns the underlying responses so detractors can be routed into a CX recovery workflow.

Pull GET /20/reviews/summary/service weekly and route any review with a score below 3 from GET /20/reviews/service into the recovery queue.

NPS Programme Tracking

Customer experience teams run an NPS programme through Feefo. GET /20/reviews/nps returns the individual responses with comment context, while GET /20/reviews/summary/nps returns the rolling NPS score, supporting both quantitative tracking and qualitative review of the comments leaving each promoter or detractor.

Pull GET /20/reviews/summary/nps each Monday and tag detractor comments from GET /20/reviews/nps for the CX manager to review.

Agent-Driven Review Surfacing

An AI agent answering customer questions about a product can use Jentic to discover Feefo's reviews and ratings endpoints, fetch the latest verified reviews for a SKU, and quote them in the response — keeping the Feefo OAuth credentials inside the Jentic vault.

Use Jentic to search 'get feefo product reviews' and execute GET /20/reviews/product filtered by the SKU referenced in the customer question.

Key Endpoints

11 endpoints — jentic publishes the only available openapi specification for feefo reviews api, keeping it validated and agent-ready.

METHOD

PATH

DESCRIPTION

POST

/oauth/v2/token

Exchange client credentials for an access token

GET

/20/reviews/all

Get all reviews

GET

/20/reviews/service

Get service reviews

GET

/20/reviews/product

Get product reviews

GET

/20/reviews/nps

Get NPS feedback

GET

/20/products/ratings

Get per-SKU product ratings

GET

/20/reviews/summary/all

Get aggregate review summary

POST

/oauth/v2/token

Exchange client credentials for an access token

GET

/20/reviews/all

Get all reviews

GET

/20/reviews/service

Get service reviews

GET

/20/reviews/product

Get product reviews

GET

/20/reviews/nps

Get NPS feedback

GET

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Feefo client credentials are stored encrypted in the Jentic vault. Jentic exchanges them for OAuth bearer tokens and injects the Authorization header at execution time, so client_id and client_secret never enter agent context.

Intent-based discovery

Agents search by intent (e.g. 'get feefo product reviews') and Jentic returns the matching Feefo endpoint with its input schema, including the SKU and date filters.

Time to first call

Direct Feefo integration: 1-2 days for OAuth setup, paginated review pulls, and rate-limit handling. Through Jentic: under 1 hour — search, load schema, execute.

FAQs

Specific to using Feefo Reviews API through Jentic.

Why is there no official OpenAPI spec for Feefo Reviews API?

Feefo documents its APIs on its knowledge base but does not publish a downloadable OpenAPI specification. Jentic generates and maintains this spec so that AI agents and developers can call Feefo Reviews API via structured tooling. It is validated against the live API and kept up to date. Get started at https://app.jentic.com/sign-up.

What authentication does the Feefo Reviews API use?

Version 20 uses OAuth 2.0 bearer tokens. Call POST /oauth/v2/token with client credentials to obtain an access token, then send it as the Authorization header on subsequent requests. Through Jentic the credentials are stored in the vault and the bearer is injected per request.

Can I retrieve reviews for a specific product SKU?

Yes. GET /20/reviews/product accepts filter parameters that scope the response to a SKU, and GET /20/products/ratings returns the corresponding aggregate rating.

What are the rate limits for the Feefo Reviews API?

Feefo applies per-account rate limits that are not declared numerically in this spec. Apply exponential backoff on 429 responses and stagger long-running pulls of the all-reviews endpoint to stay within plan throughput.

How do I get product reviews through Jentic?

Run pip install jentic, search 'get feefo product reviews', load GET /20/reviews/product, and execute it with the SKU filter to receive the verified reviews.

Is the bulk download endpoint still supported?

GET /download-feedback is marked deprecated in this spec. New integrations should use the /20/reviews/all and /20/reviews/summary endpoints with pagination instead.