Gong API

Name: Gong API
Brand: Gong API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMCustomer Successbasic65 EndpointsREST

For Agents

Retrieve Gong calls, transcripts, users, and stats, upload call recordings, and push CRM data through 65 endpoints on the Gong platform.

Install Jentic One Beta

Connect the Gong API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Gong API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Gong API.

Retrieve calls in a date range and pull detailed call data with transcripts

Upload externally recorded call media into Gong for analysis and coaching

Read user statistics on activity, talk ratios, and meeting volume

GET STARTED

Start building with Gong API

Explore with Jentic

View OpenAPI Document

Use for: Retrieve every Gong call recorded for a specific account in the last 30 days, I want to upload an externally recorded sales call into Gong, Get the talk ratio and activity stats for a sales rep this quarter, List the calls saved into a Gong library folder for new-hire training

Not supported: Does not handle live call dialing, CRM opportunity creation, or video conferencing — use for retrieving Gong calls and stats, uploading recordings, library curation, CRM ingest, and data-privacy erasure only.

Use Cases

Patterns agents use Gong API for, with concrete tasks.

★ Conversation Intelligence Pipeline

Revenue operations teams pull Gong call data and transcripts on a schedule to feed downstream analytics and AI summarisation. The API's POST /v2/calls/extensive endpoint accepts rich filters so a job can fetch only the calls relevant to a forecasting or coaching model rather than syncing the full corpus.

Fetch every call from /v2/calls/extensive between 2026-04-01 and 2026-06-30 for the EMEA team and store the transcripts.

External Recording Ingestion

Teams that record calls in tools other than Gong (in-app voice, custom dialers, internal voice systems) push those recordings into Gong via POST /v2/calls and PUT /v2/calls/{id}/media so the same coaching, scoring, and search workflow applies. This is critical for organisations whose dialer is custom-built or governed by a regional vendor.

Upload an MP3 recording for an external call held on 2026-06-09 with metadata for participants and account, then attach the media to the new call ID.

Privacy Erasure Workflow

When an employee or customer exercises their right to be forgotten, the Gong API's data privacy endpoints delete their records so the platform stays compliant with GDPR and similar laws. Combined with Gong's audit endpoints, an automation can produce evidence of erasure for the legal team.

Call POST /v2/data-privacy/erase-data-for-email-address for the email address provided by legal and capture the response for the audit log.

AI Coaching Agent via Jentic

An AI coaching agent can pull a rep's recent calls, score them against a playbook, and write the summary back to Gong's library so the team sees coaching notes alongside the recording. Through Jentic the agent searches for the right call retrieval operation by intent and executes with credentials held in the vault.

Retrieve the last 5 calls for rep user_42, score them, and add the highest-scoring one to the 'Best Discovery Calls' library folder.

Key Endpoints

65 endpoints — the gong api exposes 65 endpoints for retrieving call recordings, transcripts, user data, statistics, library content, and crm activity from the gong revenue intelligence platform.

METHOD

PATH

DESCRIPTION

GET

/v2/calls

Retrieve calls by date range

POST

/v2/calls

Add a new call record

POST

/v2/calls/extensive

Retrieve detailed call data with filters

PUT

/v2/calls/{id}/media

Upload or update call media

POST

/v2/data-privacy/erase-data-for-email-address

Erase user data by email

GET

/v2/permission-profile

Read a permission profile

PUT

/v2/meetings/{meetingId}

Update a Gong meeting

GET

/v2/calls

Retrieve calls by date range

POST

/v2/calls

Add a new call record

POST

/v2/calls/extensive

Retrieve detailed call data with filters

PUT

/v2/calls/{id}/media

Upload or update call media

POST

/v2/data-privacy/erase-data-for-email-address

Erase user data by email

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Gong basic-auth access keys are stored encrypted in the Jentic vault (MAXsystem) and scoped to a single Gong tenant. Agents receive a short-lived execution handle, so the access key and secret never enter the model context or logs.

Intent-based discovery

Agents search Jentic by intent (e.g. 'retrieve gong call transcripts') and Jentic returns the matching /v2/calls or /v2/calls/extensive operation with its filter schema, so the agent can call it without reading the Gong reference.

Time to first call

Direct Gong integration: 3-5 days for auth, pagination, retry logic, and webhook handling. Through Jentic: under 1 hour — search, load, execute.

FAQs

Specific to using Gong API through Jentic.

What authentication does the Gong API use?

Gong uses HTTP Basic authentication with an access key and secret retrieved from the Gong API Page (technical administrator access required). Through Jentic these credentials are stored encrypted in the vault and scoped to one Gong tenant, and they never enter the agent's context.

Can I upload an externally recorded call into Gong?

Yes. POST /v2/calls creates the call record with participant and account metadata, then PUT /v2/calls/{id}/media attaches the audio or video file. Gong then runs the same transcription, scoring, and search pipeline as for natively recorded calls.

What are the rate limits for the Gong API?

Gong publishes per-tenant rate limits in the Gong API documentation. The OpenAPI spec does not encode exact numbers, so check app.gong.io/company/api before running large historical pulls — POST /v2/calls/extensive is the right endpoint for paginated bulk reads.

How do I retrieve detailed call data through Jentic?

Search Jentic for 'retrieve gong call data with filters', load the schema for POST /v2/calls/extensive, and execute with your filter object. Jentic injects the basic auth credentials at execution so the agent only handles the date range, participants, and which fields to return.

Can the Gong API erase a user's data on request?

Yes. POST /v2/data-privacy/erase-data-for-email-address removes a user and their associated calls and stats so the tenant stays compliant with privacy laws such as GDPR. The endpoint returns confirmation that the agent can persist as evidence.

Does the Gong API let me read CRM data from Salesforce?

No, it works the other way: the CRM endpoints accept account, opportunity, and stage data being pushed into Gong from your CRM so calls can be enriched. To read live CRM records, use the Salesforce API directly and feed the result into Gong's CRM ingest endpoints.

Gong API

Connect the Gong API to your agent

Capabilities

Start building with Gong API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs