Groovehq Groove API
Official vendor OpenAPI document · agent-readyCRMCustomer Supportbearer29 EndpointsREST
For Agents
Read, create, and triage Groove helpdesk tickets, post replies, and manage customers and agents through Groove's REST API.
Use for: List all open Groove tickets, Create a new ticket on behalf of a customer, Reply to a Groove ticket on behalf of an agent, Reassign a Groove ticket to a specific agent
Not supported: Does not handle live chat sessions, knowledge base content, or billing - use for helpdesk ticket, customer, agent, and mailbox operations only.
The Groove REST API exposes the Groove helpdesk's core resources - tickets, messages, customers, agents, mailboxes, folders, groups, and webhooks - for programmatic access. Agents can list and create tickets, change ticket state and assignment, post replies and notes, manage tags and mailbox routing, and read or update customer profiles by email. Note that this REST API is deprecated by Groove in favour of their GraphQL API, but it remains in service for existing integrations.
Install Jentic One Beta
Connect the Groove API to your agent
Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Groove API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.
Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.
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Step 1: Jentic One Host machine
# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fgroovehq.com%2Fgroovehq" | sh2
Step 2: Agent machine
# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fgroovehq.com%2Fgroovehq" | sh
jentic register # connects your agent to your Jentic One instanceJentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.
Capabilities
What an agent can do with Groove API.
List and create helpdesk tickets via /tickets
Read and change a ticket's state with GET/PUT /tickets/{ticket_number}/state
Assign a ticket to an agent or group via /tickets/{ticket_number}/assignee and /tickets/{ticket_number}/assigned_group
Post a reply or note to a ticket with POST /tickets/{ticket_number}/messages
Tag tickets and move them between mailboxes
Read and update customer records by email with /customers and /customers/{customer_email}
List agents, mailboxes, and folders to route work appropriately
Use Cases
Patterns agents use Groove API for, with concrete tasks.
★ Triage Inbound Tickets
Sort new tickets to the right agent and mailbox automatically. The agent calls GET /tickets to pull recent tickets, classifies them by content, then assigns each via PUT /tickets/{ticket_number}/assignee, sets a tag with /tickets/{ticket_number}/tags, and changes state via PUT /tickets/{ticket_number}/state. This replaces brittle inbox rules with a flexible classifier.
List recent tickets via GET /tickets, classify each by content, then call PUT /tickets/{ticket_number}/assignee with the chosen agent for each.
AI-Drafted Replies
Generate a draft reply for an open ticket without sending it. The agent reads the conversation via GET /tickets/{ticket_number}/messages, drafts an answer using the customer record at /customers/{customer_email} for context, and posts it as a private note via POST /tickets/{ticket_number}/messages so a human reviews before reply.
Pull message history with GET /tickets/{ticket_number}/messages, draft a reply, then POST it as a private note to /tickets/{ticket_number}/messages for agent review.
Mailbox Reorganisation
Move a ticket between mailboxes when product ownership shifts. POST /tickets/{ticket_id}/change_mailbox/{mailbox_id} reroutes a ticket to a different team. Combined with GET /mailboxes and GET /folders, an agent can reconcile misrouted tickets in bulk after a team reorg.
Find tickets matching a tag in the source mailbox, then call POST /tickets/{ticket_id}/change_mailbox/{mailbox_id} for each to move them to the new owning team.
AI Agent Support Co-Pilot
A support co-pilot agent uses Jentic to act on Groove on behalf of an agent - closing duplicates, applying tags, and preparing canned replies. Jentic's intent search means the agent does not need to read Groove's REST docs to know which path corresponds to which action.
Search Jentic for 'reply to a Groove ticket', load the POST /tickets/{ticket_number}/messages schema, then execute it with the drafted message body and ticket number.
Key Endpoints
29 endpoints — the groove rest api exposes the groove helpdesk's core resources - tickets, messages, customers, agents, mailboxes, folders, groups, and webhooks - for programmatic access.
METHOD
PATH
DESCRIPTION
GET
/tickets
List helpdesk tickets
POST
/tickets
Create a ticket
GET
/tickets/{ticket_number}
Get a single ticket
PUT
/tickets/{ticket_number}/state
Change a ticket's state
PUT
/tickets/{ticket_number}/assignee
Assign a ticket to an agent
POST
/tickets/{ticket_number}/messages
Post a reply or note on a ticket
GET
/customers/{customer_email}
Get a customer by email
GET
/mailboxes
List mailboxes
GET
/tickets
List helpdesk tickets
POST
/tickets
Create a ticket
GET
/tickets/{ticket_number}
Get a single ticket
PUT
/tickets/{ticket_number}/state
Change a ticket's state
PUT
/tickets/{ticket_number}/assignee
Assign a ticket to an agent
POST
/tickets/{ticket_number}/messages
Post a reply or note on a ticket
GET
/customers/{customer_email}
Get a customer by email
GET
/mailboxes
List mailboxes
Why Jentic?
What agents get from Jentic-routed access to this vendor.
Setup
Wiring the Groove API by hand means handling its bearer auth against api.groovehq.com and managing pagination and retries across tickets, customers, agents, and mailboxes yourself. Through Jentic you install once, import Groove from the API Directory, store the token once, and your agent calls it.
Permission scoping
Groove puts the ticket number in the URL path (/tickets/{ticket_number}/...), so a rule can pin your agent to one ticket: it can reply to that ticket and change its state or assignee and nothing else. You choose the operations it may call, so a broad customer lookup or new-ticket creation is not included unless you add it.
Credential isolation
Your Groove bearer token is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.
Intent-based discovery
Agents search Jentic by intent such as 'reply to a Groove ticket' or 'assign a ticket to an agent', and Jentic returns the matching Groove operation with its input schema so the agent calls the right endpoint without browsing the reference docs.
Related APIs
Alternatives and complements available in the Jentic catalogue.
FAQs
Specific to using Groove API through Jentic.
What authentication does the Groove API use?
Groove uses an HTTP bearer token issued from the Groove admin panel; it can also be passed as the access_token query parameter. Through Jentic, the token sits encrypted in your Jentic One instance and the executor injects the Authorization: Bearer header at call time.
Can I post a reply to a Groove ticket via the API?
Yes. POST /tickets/{ticket_number}/messages accepts a message body and posts it on the ticket as either a public reply or an internal note. The agent identity comes from the bearer token holder unless the payload specifies a different agent the token can act for.
What are the rate limits for the Groove API?
The OpenAPI spec does not publish explicit rate limits - Groove enforces them at the account level. Production agents should retry on 429 with backoff and surface failures to the support workflow rather than silently dropping.
How do I find a Groove customer by email through Jentic?
Search Jentic for 'find a Groove customer by email', load the GET /customers/{customer_email} schema, and execute with the email as the path parameter. Jentic injects the bearer token from the vault.
Is this REST API deprecated?
Yes - Groove notes the REST API is deprecated in favour of their GraphQL API, but it remains in service for existing integrations. New builds aiming for longevity should plan to move to GraphQL once supported by Jentic.
Can I move a ticket between mailboxes with the API?
Yes. POST /tickets/{ticket_id}/change_mailbox/{mailbox_id} moves a ticket to a different mailbox. List mailboxes first via GET /mailboxes to get a valid mailbox_id.
Can I limit what my agent is allowed to do with the Groove API?
Yes. Jentic One is self-hosted by you, so your own rules decide which Groove operations and credentials the agent may use. Because Groove puts the ticket number in the URL path, such as /tickets/{ticket_number}/messages and /tickets/{ticket_number}/state, you can pin the agent to a single ticket so it can post a reply and change that ticket's state or assignee and nothing else. Operations you do not grant, such as a broad customer lookup on /customers or creating a new ticket with POST /tickets, stay off limits until you add them.
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