Tickets

Name: Tickets API
Brand: Tickets
Availability: InStock

✓ Official Vendor SpecCRMCustomer Supportoauth2,apiKey12 EndpointsREST

For Agents

Create, update, search, archive, and merge HubSpot CRM Tickets — the support cases tracked in Service Hub pipelines — through /crm/v3/objects/tickets including a dedicated merge endpoint.

Quickstart

Get started with Tickets in minutes using your preferred integration method.

# Add to your MCP client config (Claude Desktop, Cursor, Windsurf)
{
  "jentic": {
    "url": "https://api.jentic.com/mcp",
    "auth": "oauth"
  }
}

# Then ask your agent:
"create a hubspot support ticket"

# → Jentic returns the GET /events tool with parameter schema, agent executes.

Capabilities

What an agent can do with Tickets API.

Create a support ticket associated with a contact and company via POST /crm/v3/objects/tickets

Update ticket status, priority, or pipeline stage with PATCH /crm/v3/objects/tickets/{ticketId}

Search tickets by owner, status, or priority via POST /crm/v3/objects/tickets/search

Merge two duplicate tickets of the same type with POST /crm/v3/objects/tickets/merge

GET STARTED

Start building with Tickets API

Explore with Jentic

View OpenAPI Document

Use for: I need to create a HubSpot ticket from an inbound support email, Update a ticket's pipeline stage to 'Waiting on customer', Search for all open high-priority tickets owned by a specific rep, Merge two duplicate tickets that were filed by the same customer

Not supported: Does not handle live chat sessions, knowledge base content, or call recording — use for managing CRM Ticket records, their associations, and merges only.

The HubSpot CRM Tickets API manages support ticket records — the customer issues that flow through HubSpot Service Hub pipelines. Tickets have status, priority, owner, source, and category properties, and can be associated with contacts, companies, deals, conversations, and any custom CRM object. The API exposes single-record CRUD, batch read, batch create, batch update, batch upsert by unique property, batch archive, ticket merge, and a search endpoint with full filter, sort, and paging support.

Use Cases

Patterns agents use Tickets API for, with concrete tasks.

★ Inbound Support Ticket Creation From Email

An email-to-ticket integration parses inbound support emails and creates a HubSpot ticket associated with the sender contact. POST /crm/v3/objects/tickets accepts the subject, body, pipeline, stage, and association inputs in a single call. The ticket appears in Service Hub immediately so support agents can pick it up. For high-volume ingestion, POST /crm/v3/objects/tickets/batch/create handles up to 100 tickets per request.

Call POST /crm/v3/objects/tickets with subject, content, hs_pipeline, hs_pipeline_stage, hs_ticket_priority, and an association to the contactId.

Duplicate Ticket Merge

Customers sometimes file multiple tickets for the same issue across different channels. Support managers identify duplicates and use POST /crm/v3/objects/tickets/merge to combine them — the secondary ticket's notes, associations, and history merge into the primary, and the secondary is archived. This keeps the support history clean and gives agents one canonical ticket to work.

Call POST /crm/v3/objects/tickets/merge with primaryObjectId set to the ticket to keep and objectIdToMerge set to the duplicate, then verify the merge result.

SLA Compliance Reporting

Support leadership needs daily reporting on tickets approaching or breaching SLA. POST /crm/v3/objects/tickets/search with filters on hs_pipeline_stage, createdate range, and priority returns the matching tickets. Combined with sorting by createdate ascending, the report surfaces the oldest open tickets first so triage can happen before SLA breach. Paging supports queues with thousands of open tickets.

Call POST /crm/v3/objects/tickets/search with filters on hs_pipeline_stage in [open stages] and createdate within the last 7 days, sorted ascending.

AI Agent Triage and Status Updates

An AI support agent triages new tickets — reads the content, checks the customer's account, sets priority and category, and assigns the right rep. Through Jentic the agent searches for ticket operations, loads the create and patch schemas, and executes them with the inferred values. Jentic stores OAuth credentials in its vault so the agent only handles scoped execution tokens.

Search Jentic for 'update hubspot ticket priority and owner', load PATCH /crm/v3/objects/tickets/{ticketId}, and execute it with hs_ticket_priority and hubspot_owner_id set based on triage rules.

Key Endpoints

12 endpoints — the hubspot crm tickets api manages support ticket records — the customer issues that flow through hubspot service hub pipelines.

METHOD

PATH

DESCRIPTION

POST

/crm/v3/objects/tickets

Create a ticket

GET

/crm/v3/objects/tickets/{ticketId}

Read a ticket

PATCH

/crm/v3/objects/tickets/{ticketId}

Update a ticket

DELETE

/crm/v3/objects/tickets/{ticketId}

Archive a ticket

POST

/crm/v3/objects/tickets/merge

Merge two tickets

POST

/crm/v3/objects/tickets/search

Search tickets

POST

/crm/v3/objects/tickets/batch/create

Batch create tickets

POST

/crm/v3/objects/tickets

Create a ticket

GET

/crm/v3/objects/tickets/{ticketId}

Read a ticket

PATCH

/crm/v3/objects/tickets/{ticketId}

Update a ticket

DELETE

/crm/v3/objects/tickets/{ticketId}

Archive a ticket

POST

/crm/v3/objects/tickets/merge

Merge two tickets

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

HubSpot OAuth tokens and private app keys are stored encrypted in the Jentic vault. Agents receive scoped execution tokens — the raw secret never enters agent context or logs.

Intent-based discovery

Agents search Jentic with intents like 'create hubspot support ticket' and Jentic returns the matching Tickets operations with typed input schemas, so the agent can call the right endpoint without browsing HubSpot's docs.

Time to first call

Direct HubSpot Tickets integration with OAuth, batch handling, and merge logic: 2-3 days. Through Jentic: under an hour — search, load schema, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Zendesk Support API

Zendesk is a dedicated help desk platform with deeper ticketing, macros, and SLA features than HubSpot Service Hub.

Choose Zendesk when support is a primary product surface and the team needs heavyweight workflow rules, SLA policies, and CSAT tooling.

Alternative

Freshdesk API

Freshdesk is a competing help desk with comparable ticket CRUD, dispatch rules, and reporting.

Choose Freshdesk when the customer is on the Freshworks suite or needs simpler help desk pricing than Zendesk.

Complementary

HubSpot Conversations Inbox

Conversations Inbox holds the message threads that often originate a ticket — link the two for full context.

Use Conversations to read inbound messages, then create a Ticket with an association to the conversation thread.

FAQs

Specific to using Tickets API through Jentic.

What authentication does the HubSpot Tickets API use?

It supports OAuth 2.0 (recommended for public apps) and HubSpot private app access tokens passed as a Bearer token in the Authorization header. Through Jentic the token is stored encrypted in the vault and injected at execution time so the agent never holds the raw secret.

Can I merge two tickets through this API?

Yes. POST /crm/v3/objects/tickets/merge accepts primaryObjectId (the ticket to keep) and objectIdToMerge (the duplicate). The secondary's properties, associations, and history merge into the primary, and the secondary is archived. Both tickets must be of the same type.

What are the rate limits for the HubSpot Tickets API?

HubSpot enforces 100 requests per 10 seconds for OAuth apps and 190 per 10 seconds for private apps on Enterprise tiers, plus daily quotas. Use POST /crm/v3/objects/tickets/batch/create and batch/update (up to 100 tickets per request) for high-volume ingestion.

How do I find open tickets nearing SLA breach through Jentic?

Search Jentic for 'find oldest open hubspot tickets', load POST /crm/v3/objects/tickets/search, and execute it with filters on hs_pipeline_stage in your open stages and createdate range, sorted ascending. Jentic returns the typed ticket list.

Can I associate a ticket with a conversation thread?

Yes. Tickets support associations to Conversations objects (alongside contacts, companies, and deals). Pass association inputs when creating the ticket or use the Associations API to link an existing conversation thread to an existing ticket.

Does archiving a ticket with DELETE /crm/v3/objects/tickets/{ticketId} delete it permanently?

No. Archive is a soft delete — the ticket is removed from default queues and search results but can be restored within HubSpot's retention window. To permanently remove records you must use HubSpot's GDPR delete process.