Insided Gainsight Customer Communities API

Name: Gainsight Customer Communities API
Brand: Gainsight Customer Communities API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMCustomer Successoauth2324 EndpointsREST

For Agents

Read and write community content, users, and gamification on a Gainsight (inSided) community — articles, topics, ideas, events, badges, and federated search.

Install Jentic One Beta

Connect the Gainsight Customer Communities API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Gainsight Customer Communities API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Gainsight Customer Communities API.

Publish and reply to community articles and conversations through the /v2/articles and /v2/topics endpoints

Capture and triage product feedback as ideas with status changes, votes, and comments

Run federated search across community content with /v2/search and surface results to agents

GET STARTED

Start building with Gainsight Customer Communities API

Explore with Jentic

View OpenAPI Document

Jentic publishes the only available OpenAPI specification for Gainsight Customer Communities API, keeping it validated and agent-ready. The Gainsight Customer Communities API (formerly inSided) lets product, support, and community teams programmatically manage online communities, including topics, articles, conversations, questions, ideas, product updates, events, gamification, and federated search. The 324-endpoint surface covers content moderation, user and group administration, badge and reputation programmes, and analytics, so agents can keep a community in sync with adjacent systems such as a CRM or knowledge base. Calls are scoped to the customer's community subdomain and authenticated via OAuth 2.0.

Use Cases

Patterns agents use Gainsight Customer Communities API for, with concrete tasks.

★ Customer Idea Triage Pipeline

Pull new community ideas from /v2/ideas, attach votes and comments, and forward them into a product backlog so customer-driven feature requests reach the roadmap without manual copy-paste. The API exposes idea status transitions and merge operations, so an automation can keep both the community and internal tracker in sync as ideas progress.

List ideas updated in the last 24 hours, fetch their vote counts and top comments, and create matching tickets in the configured product tracker.

Community Knowledge Search for Support Agents

When a support agent opens a ticket, surface relevant community articles and answered questions by hitting /v2/topics/search and /v2/search with the ticket subject. This shortens resolution time by reusing community-validated answers instead of re-investigating each issue, and the federated search endpoint covers articles, conversations, and questions in one call.

Run /v2/search with the customer's question and return the top three matching articles or answered questions with their URLs.

Gamification and Recognition Program

Reward power users by automatically awarding badges and rank changes through the gamification endpoints when they hit thresholds — number of accepted answers, ideas submitted, or events attended. The community then renders badges on profiles, increasing engagement without manual community-manager work.

Identify users who reached 10 accepted answers this month and POST a badge grant for them via the gamification endpoint.

AI Agent Community Operator via Jentic

An AI agent with access to this API through Jentic can monitor, classify, and respond inside the community on behalf of a community manager. Jentic handles the OAuth token lifecycle and exposes each operation by intent, so the agent can move from listing unanswered questions to drafting replies and applying moderator tags without touching the raw API surface.

Through Jentic, call the search-unanswered-questions and post-reply operations to draft a reply on the oldest unanswered question and apply a 'needs-review' moderator tag.

Key Endpoints

324 endpoints — jentic publishes the only available openapi specification for gainsight customer communities api, keeping it validated and agent-ready.

METHOD

PATH

DESCRIPTION

GET

/v2/topics

List community topics

GET

/v2/topics/search

Search topics by query

POST

/v2/articles/create

Create a community article

POST

/v2/articles/{id}/publish

Publish an article

POST

/v2/articles/{id}/reply

Reply to an article

POST

/v2/articles/{id}/like

Like an article

GET

/v2/topics

List community topics

GET

/v2/topics/search

Search topics by query

POST

/v2/articles/create

Create a community article

POST

/v2/articles/{id}/publish

Publish an article

POST

/v2/articles/{id}/reply

Reply to an article

POST

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

OAuth 2.0 client credentials for the Gainsight Customer Communities API are stored encrypted in the Jentic vault. Agents receive scoped access tokens at execution time — raw client secrets never enter the agent's context.

Intent-based discovery

Agents search Jentic by intent (for example 'search Gainsight community articles' or 'award a community badge') and Jentic returns the matching operation across the 324 endpoints with its input schema, so the agent calls the right path without reading the docs site.

Time to first call

Direct integration: 3-5 days to wire OAuth, model articles, ideas, and gamification, and handle pagination across 324 endpoints. Through Jentic: under 1 hour — search, load, execute.

FAQs

Specific to using Gainsight Customer Communities API through Jentic.

Why is there no official OpenAPI spec for Gainsight Customer Communities API?

Gainsight does not publish an OpenAPI specification for the Customer Communities (inSided) API. Jentic generates and maintains this spec so that AI agents and developers can call Gainsight Customer Communities API via structured tooling. It is validated against the live API and kept up to date. Get started at https://app.jentic.com/sign-up.

What authentication does the Gainsight Customer Communities API use?

The API uses OAuth 2.0 under the insided_auth scheme. You exchange client credentials for an access token and pass it in the Authorization header on each request. Through Jentic, the OAuth credentials sit in the encrypted Jentic vault and the access token is injected at execution time, so the agent never sees the secret.

Can I publish articles and reply to threads with this API?

Yes. POST /v2/articles/create creates a new article, POST /v2/articles/{id}/publish moves it to live, and POST /v2/articles/{id}/reply posts a reply. Equivalent endpoints exist for conversations and questions, so an agent can manage the full content lifecycle end to end.

What are the rate limits for the Gainsight Customer Communities API?

The OpenAPI specification does not encode explicit rate limits. Plan for community-scale throughput, batch list calls instead of per-item polling, and back off on 429 responses; rate-limit ceilings are typically set per community subscription, so check with Gainsight for the exact numbers.

How do I search community content for a support ticket through Jentic?

Install with pip install jentic, then run the search-load-execute flow with a query like 'search Gainsight community for a topic'. Jentic returns the federated search operation backed by /v2/search; pass the ticket subject as the query and the agent receives ranked articles, questions, and conversations.

Can the API award badges and ranks automatically?

Yes. The gamification endpoints expose badge grants, rank assignments, and leaderboard reads, so an automation can listen for events such as accepted answers and POST a badge grant when thresholds are met.

Insided Gainsight Customer Communities API

Connect the Gainsight Customer Communities API to your agent

Capabilities

Start building with Gainsight Customer Communities API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs