Conversation API

Name: Conversation API API
Brand: Vonage Conversation API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCommunicationsChat Messagingbearer23 EndpointsREST

For Agents

Build multi-party chat, voice, SMS, and WebRTC conversations with shared persisted history across 23 endpoints.

Quickstart

Get started with Conversation API in minutes using your preferred integration method.

# Add to your MCP client config (Claude Desktop, Cursor, Windsurf)
{
  "jentic": {
    "url": "https://api.jentic.com/mcp",
    "auth": "oauth"
  }
}

# Then ask your agent:
"create vonage conversation"

# → Jentic returns the GET /events tool with parameter schema, agent executes.

Capabilities

What an agent can do with Conversation API API.

Create a Vonage conversation that scopes a multi-party message and event stream

Add and remove members on a conversation to control who can post and receive events

Post events into a conversation to drive in-app chat, custom signalling, or media uploads

List events on a conversation to render the message history in a client

GET STARTED

Start building with Conversation API API

Explore with Jentic

View OpenAPI Document

Jentic publishes the only available OpenAPI document for Conversation API, keeping it validated and agent-ready.

The Vonage Conversation API (conversation) lets you build multi-party communication features that span IP messaging, PSTN voice, SMS, and WebRTC audio and video on a single shared conversation object. Conversation content is persisted, allowing playback or pickup later. The 23 endpoints cover conversations, members, events, users, legs, and call recording — enough surface to power in-app chat, recorded sales calls, agent-routed support threads, and omnichannel customer experiences.

Use Cases

Patterns agents use Conversation API API for, with concrete tasks.

★ In-app customer support chat

A support web app needs persistent chat threads where customers and agents exchange text and image events. POST /conversations creates the thread, POST /conversations/{conversation_id}/members adds participants, and POST /conversations/{conversation_id}/events streams in messages. Clients render history via GET /conversations/{conversation_id}/events. End-to-end build is roughly a week including auth and UI.

POST /conversations with name 'support-thread-1234', then POST /conversations/{conversation_id}/members for both customer and agent user_ids.

Recorded sales call with transcription

Sales teams record calls for compliance and downstream transcription. Once a Conversation is bound to a call, PUT /conversations/{conversation_id}/record starts and stops recording. Playback URLs flow into the existing analytics pipeline. Implementation is one afternoon plus webhook plumbing.

PUT /conversations/{conversation_id}/record with action 'start' and split: 'conversation' to capture all participants on one stream.

User-scoped conversation listing

When a user logs into a chat client, their inbox is the list of conversations they participate in. GET /users/{user_id}/conversations returns that list with last activity metadata so the client can render the inbox in one round trip. Pagination keeps payloads manageable for power users.

GET /users/{user_id}/conversations with page_size 50 and render the result as the inbox.

Member moderation on policy violation

When a chat moderation system flags a message, it must remove the offending member from the thread. DELETE /conversations/{conversation_id}/members/{member_id} ejects the member; subsequent posts from them will be rejected. The full lifecycle including audit logging takes a few hours.

DELETE /conversations/{conversation_id}/members/{member_id} for the offending member and post a system event noting the moderation.

Agent-driven conversation orchestration

An AI agent running a virtual team standup creates a conversation, adds each team member as a user, and posts a daily prompt event. Through Jentic, the agent searches for 'create vonage conversation', loads POST /conversations, and chains member and event creation calls — credentials stay in the Jentic vault.

Search Jentic for 'create vonage conversation', load schema, POST /conversations, then loop POST /conversations/{conversation_id}/members and POST /conversations/{conversation_id}/events for the standup prompt.

Key Endpoints

23 endpoints — the vonage conversation api (conversation) lets you build multi-party communication features that span ip messaging, pstn voice, sms, and webrtc audio and video on a single shared conversation object.

METHOD

PATH

DESCRIPTION

POST

/conversations

Create a conversation

GET

/conversations

List conversations

POST

/conversations/{conversation_id}/members

Add a member to a conversation

POST

/conversations/{conversation_id}/events

Post an event to a conversation

GET

/conversations/{conversation_id}/events

List events in a conversation

PUT

/conversations/{conversation_id}/record

Start or stop conversation recording

GET

/users/{user_id}/conversations

List conversations a user belongs to

POST

/users

Create a user

POST

/conversations

Create a conversation

GET

/conversations

List conversations

POST

/conversations/{conversation_id}/members

Add a member to a conversation

POST

/conversations/{conversation_id}/events

Post an event to a conversation

GET

/conversations/{conversation_id}/events

List events in a conversation

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

The Conversation API uses JWT bearer tokens signed with a Vonage Application private key. Jentic stores the private key in the encrypted MAXsystem vault and mints short-lived JWTs per request — the agent never holds the key material directly.

Intent-based discovery

Agents search by intent (e.g. 'list members in a Vonage conversation') and Jentic returns the matching Conversation API operation with its input schema, so the agent invokes it without parsing the OpenAPI spec by hand.

Time to first call

Direct integration: 3-5 days for JWT minting, key rotation, and webhook handling. Through Jentic: under 1 hour — search, load schema, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Twilio Conversations API

Twilio's omnichannel messaging conversation API.

Choose Twilio Conversations for cross-channel SMS, MMS, WhatsApp, and chat threads on the Twilio platform.

Alternative

Twilio Chat API

Twilio's in-app chat platform with channels and members.

Choose Twilio Chat when building in-app chat without telephony or SMS.

Complementary

Vonage Messages API

Vonage's omnichannel messaging API for SMS, MMS, WhatsApp, Viber, and Facebook Messenger.

Use after creating an Application to send messages bound to that application's credentials.

Complementary

Vonage Voice API

Vonage's voice calling API tied to Vonage applications.

Use alongside Application API to register the application that will place or receive calls.

Alternative

Plivo API

Plivo's SMS, voice, and account management platform.

Choose Plivo when an agent is already using Plivo for telephony or wants a Vonage alternative.

FAQs

Specific to using Conversation API API through Jentic.

What authentication does the Vonage Conversation API use?

It uses JWT bearer tokens signed with a Vonage Application private key. Jentic stores the private key in the encrypted MAXsystem vault and mints short-lived JWTs per request, so the agent never holds the raw key.

How are members different from users in the Vonage Conversation API?

A user is a long-lived account on POST /users that can participate in any conversation. A member is the per-conversation join created by POST /conversations/{conversation_id}/members and bound to a user_id. Removing a member does not delete the user.

What are the rate limits for the Vonage Conversation API?

Vonage does not publish a hard per-second cap in the OpenAPI spec for the Conversation API. Treat event posts as the highest-frequency endpoint and batch where possible — clients posting more than several events per second per conversation should rely on Vonage's client SDK to multiplex over a single websocket.

How do I post a message into a conversation through Jentic with the Vonage Conversation API?

Run pip install jentic, search Jentic for 'post vonage conversation event', load POST /conversations/{conversation_id}/events, and execute with type 'text' and a body containing the message text. JWTs are minted from the vault at call time.

Can I record a conversation with the Vonage Conversation API?

Yes. PUT /conversations/{conversation_id}/record accepts an action of 'start' or 'stop' and a split mode controlling whether each participant is captured on a separate stream or mixed.

How many channels does the Vonage Conversation API support?

The Conversation API spans IP messaging, PSTN voice, SMS, and WebRTC audio and video on the same conversation object. A single conversation can therefore carry events from any combination of those channels.