Opsgenie Alert API

Name: Opsgenie Alert API
Brand: Opsgenie Alert API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentDeveloper ToolsMonitoring ObservabilityapiKey18 EndpointsREST

For Agents

Create, route, acknowledge, snooze, close, and escalate Opsgenie alerts across 18 endpoints, with API key authentication and async request tracking.

Install Jentic One Beta

Connect the Opsgenie Alert API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Opsgenie Alert API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fopsgenie.com%2Fopsgenie" | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fopsgenie.com%2Fopsgenie" | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Opsgenie Alert API.

Create an alert with priority, message, responders, and tags from a monitoring source

Acknowledge or close alerts to mark them as handled by the on-call responder

Snooze a noisy alert so it does not page again before a chosen time

GET STARTED

Start building with Opsgenie Alert API

Explore with Jentic One

View OpenAPI Document

Jentic publishes the only available OpenAPI specification for Opsgenie Alert API, keeping it validated and agent-ready. Opsgenie is Atlassian's alerting and on-call management platform used by SRE and DevOps teams to route incidents to the right responders. The Alert API exposes endpoints to create, list, count, acknowledge, snooze, close, escalate, and tag alerts, plus add notes, assign responders, and trigger custom actions. Asynchronous operations return a request ID that can be polled via the request status endpoint. Authentication uses a Genie key passed in the Authorization header.

Use Cases

Patterns agents use Opsgenie Alert API for, with concrete tasks.

★ Routing monitoring alerts into on-call

When a monitoring system detects an outage, an automation agent calls POST /alerts with priority, message, responders, and tags so Opsgenie can fan the alert out to the right on-call schedule. Because alert creation is asynchronous, the agent retrieves the requestId from the response and polls GET /alerts/requests/{requestId} to confirm the alert was processed before moving on.

POST /alerts with priority=P1, message='Database master down', tags=['production','postgres'], then poll /alerts/requests/{requestId} until status is processed.

Auto-acknowledge from chat or ticket

Incident commanders running ChatOps can acknowledge an alert directly from a chat command by calling POST /alerts/{identifier}/acknowledge. The same flow extends to ticket systems where opening a Jira issue marks the originating Opsgenie alert as acknowledged so it stops paging the rotation.

POST /alerts/{identifier}/acknowledge with note='picked up by Sam in #incidents' to silence the page.

Suppressing flapping alerts

When a known-flaky service is generating repeated alerts, the on-call agent can call POST /alerts/{identifier}/snooze with an end time several hours out so the alert does not re-page during the silence window. The snooze record is visible to the rest of the rotation, which keeps the action transparent rather than hidden in a chat thread.

POST /alerts/{identifier}/snooze with endTime set 4 hours in the future and a note explaining why the alert is being suppressed.

Escalation policies and assignment

When an alert sits unacknowledged past a threshold, an automation agent can use POST /alerts/{identifier}/escalate to move it to the next escalation level, or POST /alerts/{identifier}/assign to assign it to a specific responder. This is well suited to deadline-aware bots that watch alert age and bump them when they go stale.

Read alerts via GET /alerts, identify any open longer than 30 minutes, and POST /alerts/{identifier}/escalate to move them up a level.

AI agent for incident triage

Through Jentic, an SRE assistant agent can answer 'what's open right now' by calling GET /alerts with a status=open filter, then offering to acknowledge or snooze specific alerts via the same toolset. The Opsgenie API key sits in your Jentic One instance, so triage agents can run alongside existing PagerDuty or chat integrations without exposing it.

Search Jentic for 'list open opsgenie alerts', execute GET /alerts with status=open, and propose an action (ack, snooze, escalate) for each.

Key Endpoints

18 endpoints — jentic publishes the only available openapi specification for opsgenie alert api, keeping it validated and agent-ready.

METHOD

PATH

DESCRIPTION

POST

/alerts

Create an alert

GET

/alerts

List alerts

POST

/alerts/{identifier}/acknowledge

Acknowledge an alert

POST

/alerts/{identifier}/close

Close an alert

POST

/alerts/{identifier}/snooze

Snooze an alert

POST

/alerts/{identifier}/escalate

Escalate an alert

GET

/alerts/requests/{requestId}

Get the status of an async alert request

POST

/alerts

Create an alert

GET

/alerts

List alerts

POST

/alerts/{identifier}/acknowledge

Acknowledge an alert

POST

/alerts/{identifier}/close

Close an alert

POST

/alerts/{identifier}/snooze

Snooze an alert

POST

Why Jentic?

What agents get from Jentic-routed access to this vendor.

Setup

Wiring the Opsgenie Alert API by hand means prefixing your key with 'GenieKey ' in the Authorization header, choosing the US or EU region host, and polling the async request endpoint to confirm an alert action landed. Through Jentic you install once, import the Opsgenie Alert API from the API Directory, store the key once, and your agent calls it while the GenieKey prefix and region host are handled for you.

Permission scoping

Opsgenie puts the alert identifier in the URL path (/alerts/{identifier}/...), so a rule can pin your agent to acting on one alert. You choose the operations it may call, so actions like closing or escalating an alert are not included unless you add them alongside acknowledge or snooze.

Credential isolation

Your Opsgenie GenieKey is stored once, encrypted, by your own Jentic One instance and injected as the Authorization header at execution time. It never enters the agent's prompt, logs, or context.

Intent-based discovery

Agents search Jentic by intent such as 'create an opsgenie alert' or 'acknowledge an alert', and Jentic returns the matching operation under /alerts with its input schema so the agent calls the right endpoint without browsing the reference docs.

FAQs

Specific to using Opsgenie Alert API through Jentic.

Why is there no official OpenAPI spec for Opsgenie Alert API?

Atlassian's Opsgenie does not publish an OpenAPI specification. Jentic generates and maintains this spec so that AI agents and developers can call Opsgenie Alert API via structured tooling. It is validated against the live API and kept up to date. Get started with Jentic One, the self-hosted execution layer.

What authentication does the Opsgenie Alert API use?

Opsgenie uses an API key sent in the Authorization header in the format 'GenieKey {apiKey}'. Through Jentic the GenieKey is stored encrypted in the vault and prefixed correctly at execution, so the agent never sees or assembles the header itself.

Can I create an alert and add a note in a single call with this API?

Not in one call. POST /alerts creates the alert and POST /alerts/{identifier}/notes adds a note. Because alert creation is asynchronous, the agent waits for /alerts/requests/{requestId} to return the alert identifier before adding the note.

What are the rate limits for the Opsgenie Alert API?

Opsgenie applies per-customer and per-endpoint quotas; create-alert is the most heavily limited operation. Treat 429 responses as a signal to back off and keep an eye on the X-RateLimit headers Opsgenie returns alongside responses.

How do I acknowledge an alert through Jentic?

Search Jentic for 'acknowledge an opsgenie alert', load POST /alerts/{identifier}/acknowledge, and execute it with the alert ID. The vaulted GenieKey is supplied automatically and the response includes a request ID you can poll for confirmation.

Why does creating an alert return a request ID instead of the alert?

Alert creation is asynchronous in Opsgenie. POST /alerts returns a requestId and the alert is created shortly after; agents call GET /alerts/requests/{requestId} to retrieve the eventual alert ID and confirm successful processing.

Can I limit what my agent is allowed to do with the Opsgenie Alert API?

Yes. Jentic One is self-hosted, so your own rules decide which Opsgenie operations and which GenieKey the agent may use. Because the alert identifier sits in the URL path (/alerts/{identifier}/...), a rule can pin the agent to acting on a single alert, and you choose which operations it can call. That means you can allow lighter actions like POST /alerts/{identifier}/acknowledge or /snooze while withholding /close or /escalate until you add them.

Opsgenie Alert API

Connect the Opsgenie Alert API to your agent

Capabilities

Start building with Opsgenie Alert API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs