ServiceNow REST API

Name: ServiceNow REST API API
Brand: ServiceNow REST API
Availability: InStock

✓ Official Vendor SpecStorageDatabasebasic, oauth220 EndpointsREST

For Agents

Programmatically create a record, retrieve multiple records. Covers 20 operations with basic, oauth2 authentication.

Quickstart

Get started with ServiceNow REST API in minutes using your preferred integration method.

# Add to your MCP client config (Claude Desktop, Cursor, Windsurf)
{
  "jentic": {
    "url": "https://api.jentic.com/mcp",
    "auth": "oauth"
  }
}

# Then ask your agent:
"create a record"

# → Jentic returns the GET /events tool with parameter schema, agent executes.

Capabilities

What an agent can do with ServiceNow REST API API.

Create a record

Retrieve multiple records

Update a record

Partially update a record

Delete a record

GET STARTED

Start building with ServiceNow REST API API

Explore with Jentic

View OpenAPI Document

ServiceNow REST APIs for managing records, attachments, aggregations, import sets, and CMDB configuration items. The Table API provides CRUD operations on any ServiceNow table. The Aggregate API enables statistical queries. The Attachment API manages file attachments. The Import Set API handles bulk data imports. The CMDB API manages Configuration Management Database items. The API exposes 20 endpoints secured with basic, oauth2 authentication.

Use Cases

Patterns agents use ServiceNow REST API API for, with concrete tasks.

★ Storage and Databases Operations

Use the ServiceNow REST API to perform storage operations programmatically. The API provides 20 endpoints covering core functionality including create a record, retrieve multiple records, retrieve a record.

Call POST /now/table/{tableName} to create a record

Automated Table API Management

Automate table api operations by combining multiple ServiceNow REST API endpoints. Agents can retrieve multiple records and then retrieve a record in a single workflow.

Call GET /now/table/{tableName} to retrieve multiple records, then verify the result

AI Agent Integration via Jentic

AI agents discover and call ServiceNow REST API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle basic, oauth2 tokens manually.

Search Jentic for 'create a record', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

20 endpoints — servicenow rest apis for managing records, attachments, aggregations, import sets, and cmdb configuration items.

METHOD

PATH

DESCRIPTION

POST

/now/table/{tableName}

Create a record

GET

/now/table/{tableName}

Retrieve multiple records

GET

/now/table/{tableName}/{sys_id}

Retrieve a record

PUT

/now/table/{tableName}/{sys_id}

Update a record

PATCH

/now/table/{tableName}/{sys_id}

Partially update a record

DELETE

/now/table/{tableName}/{sys_id}

Delete a record

GET

/now/stats/{tableName}

Retrieve aggregate statistics

POST

/now/attachment

Upload an attachment

POST

/now/table/{tableName}

Create a record

GET

/now/table/{tableName}

Retrieve multiple records

GET

/now/table/{tableName}/{sys_id}

Retrieve a record

PUT

/now/table/{tableName}/{sys_id}

Update a record

PATCH

/now/table/{tableName}/{sys_id}

Partially update a record

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

ServiceNow REST API basic, oauth2 credentials are stored encrypted in the Jentic vault (MAXsystem). Agents receive scoped access tokens — raw secrets never enter the agent context.

Intent-based discovery

Agents search by intent (e.g., 'create a record') and Jentic returns the matching ServiceNow REST API operation with its input schema, so the agent can call the right endpoint without browsing docs.

Time to first call

Direct ServiceNow REST API integration: 1-3 days for auth handling, response parsing, and error cases. Through Jentic: under 1 hour — search, load schema, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Dropbox

Alternative storage API

Choose Dropbox when you need a different approach to storage operations

Alternative

Box

Alternative storage API

Choose Box when you need a different approach to storage operations

Complementary

Amazonaws

Complementary storage API

Choose Amazonaws when you need a complementary approach to storage operations

FAQs

Specific to using ServiceNow REST API API through Jentic.

What authentication does the ServiceNow REST API use?

The ServiceNow REST API uses basic, oauth2 authentication. Through Jentic, these credentials are stored encrypted in the MAXsystem vault and injected at execution time, so raw secrets never enter the agent context.

Can I create a record with the ServiceNow REST API?

Yes. Use the POST /now/table/{tableName} endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the ServiceNow REST API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I create a record through Jentic?

Install the Jentic SDK with pip install jentic, authenticate at https://app.jentic.com/sign-up, then search for 'create a record'. Jentic returns the matching ServiceNow REST API operation with its input schema. Load the schema and execute the call — credentials are injected automatically.

How many endpoints does the ServiceNow REST API have?

The ServiceNow REST API exposes 20 endpoints covering table api, aggregate api, attachment api operations.