ServiceNow REST API

Name: ServiceNow REST API
Brand: ServiceNow REST API
Availability: InStock

✓ Official Vendor SpecStorageDatabasebasic, oauth220 EndpointsREST

For Agents

Programmatically create a record, retrieve multiple records. Covers 20 operations with basic, oauth2 authentication.

Install Jentic One Beta

Connect the ServiceNow REST API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the ServiceNow REST API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with ServiceNow REST API.

Create a record

Retrieve multiple records

Update a record

Partially update a record

GET STARTED

Start building with ServiceNow REST API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use ServiceNow REST API for, with concrete tasks.

★ Storage and Databases Operations

Use the ServiceNow REST API to perform storage operations programmatically. The API provides 20 endpoints covering core functionality including create a record, retrieve multiple records, retrieve a record.

Call POST /now/table/{tableName} to create a record

Automated Table API Management

Automate table api operations by combining multiple ServiceNow REST API endpoints. Agents can retrieve multiple records and then retrieve a record in a single workflow.

Call GET /now/table/{tableName} to retrieve multiple records, then verify the result

AI Agent Integration via Jentic

AI agents discover and call ServiceNow REST API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle basic, oauth2 tokens manually.

Search Jentic for 'create a record', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

20 endpoints — servicenow rest apis for managing records, attachments, aggregations, import sets, and cmdb configuration items.

METHOD

PATH

DESCRIPTION

POST

/now/table/{tableName}

Create a record

GET

/now/table/{tableName}

Retrieve multiple records

GET

/now/table/{tableName}/{sys_id}

Retrieve a record

PUT

/now/table/{tableName}/{sys_id}

Update a record

PATCH

/now/table/{tableName}/{sys_id}

Partially update a record

DELETE

/now/table/{tableName}/{sys_id}

Delete a record

GET

/now/stats/{tableName}

Retrieve aggregate statistics

POST

/now/attachment

Upload an attachment

POST

/now/table/{tableName}

Create a record

GET

/now/table/{tableName}

Retrieve multiple records

GET

/now/table/{tableName}/{sys_id}

Retrieve a record

PUT

/now/table/{tableName}/{sys_id}

Update a record

PATCH

/now/table/{tableName}/{sys_id}

Partially update a record

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

ServiceNow REST API basic, oauth2 credentials are stored encrypted in the Jentic vault (MAXsystem). Agents receive scoped access tokens — raw secrets never enter the agent context.

Intent-based discovery

Agents search by intent (e.g., 'create a record') and Jentic returns the matching ServiceNow REST API operation with its input schema, so the agent can call the right endpoint without browsing docs.

Time to first call

Direct ServiceNow REST API integration: 1-3 days for auth handling, response parsing, and error cases. Through Jentic: under 1 hour — search, load schema, execute.

FAQs

Specific to using ServiceNow REST API through Jentic.

What authentication does the ServiceNow REST API use?

The ServiceNow REST API uses basic, oauth2 authentication. Through Jentic, these credentials are stored encrypted in the MAXsystem vault and injected at execution time, so raw secrets never enter the agent context.

Can I create a record with the ServiceNow REST API?

Yes. Use the POST /now/table/{tableName} endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the ServiceNow REST API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I create a record through Jentic?

Install the Jentic SDK with pip install jentic, authenticate at https://app.jentic.com/sign-up, then search for 'create a record'. Jentic returns the matching ServiceNow REST API operation with its input schema. Load the schema and execute the call — credentials are injected automatically.

How many endpoints does the ServiceNow REST API have?

The ServiceNow REST API exposes 20 endpoints covering table api, aggregate api, attachment api operations.

ServiceNow REST API

Connect the ServiceNow REST API to your agent

Capabilities

Start building with ServiceNow REST API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs