SugarCRM REST API
Official vendor OpenAPI document · agent-readyIdentity AuthAuthenticationoauth210 EndpointsREST
For Agents
Programmatically authenticate via oauth2, create a record. Covers 10 operations with oauth2 authentication.
Use for: I need to authenticate via oauth2, I want to a record, Search for records in a module, Find all a record
Not supported: Does not handle payments, communications, or crm - use for identity and authentication only.
SugarCRM REST API for managing CRM data including records, modules, relationships, and authentication via OAuth2. The API exposes 10 endpoints secured with oauth2 authentication.
Install Jentic One Beta
Connect the SugarCRM REST API to your agent
Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the SugarCRM REST API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.
Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.
1
Step 1: Jentic One Host machine
# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fsugarcrm.com%2Fsugarcrm" | sh2
Step 2: Agent machine
# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fsugarcrm.com%2Fsugarcrm" | sh
jentic register # connects your agent to your Jentic One instanceJentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.
Capabilities
What an agent can do with SugarCRM REST API.
Authenticate via OAuth2
Create a record
List records in a module
Retrieve a record
Update a record
Delete a record
Use Cases
Patterns agents use SugarCRM REST API for, with concrete tasks.
★ Identity and Authentication Operations
Use the SugarCRM REST API to perform identity auth operations programmatically. The API provides 10 endpoints covering core functionality including authenticate via oauth2, create a record, list records in a module.
Call POST /oauth2/token to authenticate via oauth2
Automated Authentication Management
Automate authentication operations by combining multiple SugarCRM REST API endpoints. Agents can create a record and then list records in a module in a single workflow.
Call POST /{module} to create a record, then verify the result
AI Agent Integration via Jentic
AI agents discover and call SugarCRM REST API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle oauth2 tokens manually.
Search Jentic for 'authenticate via oauth2', load the operation schema, and execute with Jentic-managed credentials
Key Endpoints
10 endpoints — sugarcrm rest api for managing crm data including records, modules, relationships, and authentication via oauth2.
METHOD
PATH
DESCRIPTION
POST
/oauth2/token
Authenticate via OAuth2
POST
/{module}
Create a record
GET
/{module}
List records in a module
GET
/{module}/{record_id}
Retrieve a record
PUT
/{module}/{record_id}
Update a record
DELETE
/{module}/{record_id}
Delete a record
POST
/{module}/{record_id}/link/{link_name}
Create a related record
GET
/{module}/{record_id}/link/{link_name}
Get related records
POST
/oauth2/token
Authenticate via OAuth2
POST
/{module}
Create a record
GET
/{module}
List records in a module
GET
/{module}/{record_id}
Retrieve a record
PUT
/{module}/{record_id}
Update a record
DELETE
/{module}/{record_id}
Delete a record
POST
/{module}/{record_id}/link/{link_name}
Create a related record
GET
/{module}/{record_id}/link/{link_name}
Get related records
Why Jentic?
What agents get from Jentic-routed access to this vendor.
Setup
Wiring the SugarCRM REST API by hand means running its OAuth2 password flow against your own site URL, refreshing tokens, and mapping module and record ids yourself. Through Jentic you install once, import the SugarCRM REST API from the API Directory, store the credentials once, and your agent calls it.
Permission scoping
SugarCRM puts the module and record id in the URL path (/{module}/{record_id}), so a rule can pin your agent to one record: it can read and update that record and nothing else. You choose the operations it may call, so destructive ones like deleting a record are not included unless you add them.
Credential isolation
Your SugarCRM OAuth2 credentials are stored once, encrypted, by your own Jentic One instance and injected at execution time. They never enter the agent's prompt, logs, or context.
Intent-based discovery
Agents search Jentic by intent such as 'authenticate a session' or 'retrieve a record', and Jentic returns the matching SugarCRM operation with its input schema so the agent calls the right endpoint without browsing the reference docs.
Related APIs
Alternatives and complements available in the Jentic catalogue.
FAQs
Specific to using SugarCRM REST API through Jentic.
What authentication does the SugarCRM REST API use?
The SugarCRM REST API uses OAuth 2.0 for authorization. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.
Can I authenticate via oauth2 with the SugarCRM REST API?
Yes. Use the POST /oauth2/token endpoint. The API returns structured JSON responses that agents can parse and act on directly.
What are the rate limits for the SugarCRM REST API?
Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.
How do I authenticate via oauth2 through Jentic?
Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'authenticate via oauth2'. Jentic returns the matching SugarCRM REST API operation with its input schema. Load the schema and execute the call - credentials are injected automatically.
How many endpoints does the SugarCRM REST API have?
The SugarCRM REST API exposes 10 endpoints covering authentication, metadata, records operations.
Can I limit what my agent is allowed to do with the SugarCRM REST API?
Yes. Because Jentic One is self-hosted, your own rules decide which SugarCRM operations and credentials the agent can use. Since SugarCRM puts the module and record id in the URL path (/{module}/{record_id}), you can pin the agent to a single record so it only reads and updates that record and nothing else. You choose the operations it may call, so destructive ones like DELETE /{module}/{record_id} are excluded unless you add them.
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