Tidio API

Name: Tidio API API
Brand: Tidio API
Availability: InStock

✓ Official Vendor SpecCommunicationsEmail DeliveryapiKey19 EndpointsREST

For Agents

Programmatically create a new contact, retrieve all contacts. Covers 19 operations with apiKey authentication.

Use for: I need to a new contact, I want to all contacts, Search for multiple contacts, Find all multiple contacts

Connect the Tidio API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Tidio API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Install Jentic One Beta (Self-Hosted)

Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Tidio API API.

Create a new contact

Retrieve all contacts

Update multiple contacts

Remove a contact

Monitor Tidio API operational status and events

GET STARTED

Start building with Tidio API API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Tidio API API for, with concrete tasks.

★ Communications Operations

Use the Tidio API to perform communications operations programmatically. The API provides 19 endpoints covering core functionality including create a new contact, retrieve all contacts, create multiple contacts.

Call POST /contacts to create a new contact

Automated Contact Properties Management

Automate contact properties operations by combining multiple Tidio API endpoints. Agents can retrieve all contacts and then create multiple contacts in a single workflow.

Call GET /contacts to retrieve all contacts, then verify the result

AI Agent Integration via Jentic

AI agents discover and call Tidio API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle apiKey tokens manually.

Search Jentic for 'create a new contact', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

19 endpoints — tidio api provides programmatic access to manage contacts, conversations, tickets, operators, departments, and project settings for the tidio live chat platform.

METHOD

PATH

DESCRIPTION

POST

/contacts

Create a new contact

GET

/contacts

Retrieve all contacts

POST

/contacts/batch

Create multiple contacts

PATCH

/contacts/batch

Update multiple contacts

GET

/contacts/{contactId}

Retrieve a single contact

PATCH

/contacts/{contactId}

Update contact properties

DELETE

/contacts/{contactId}

Remove a contact

GET

/contacts/{contactId}/viewed-pages

Access page history for a contact

POST

/contacts

Create a new contact

GET

/contacts

Retrieve all contacts

POST

/contacts/batch

Create multiple contacts

PATCH

/contacts/batch

Update multiple contacts

GET

/contacts/{contactId}

Retrieve a single contact

PATCH

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Tidio API apiKey credentials are stored encrypted in the Jentic vault (MAXsystem). Agents receive scoped access tokens — raw secrets never enter the agent context.

Intent-based discovery

Agents search by intent (e.g., 'create a new contact') and Jentic returns the matching Tidio API operation with its input schema, so the agent can call the right endpoint without browsing docs.

Time to first call

Direct Tidio API integration: 1-3 days for auth handling, response parsing, and error cases. Through Jentic: under 1 hour — search, load schema, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Twilio

Alternative communications API

Choose Twilio when you need a different approach to communications operations

Alternative

Sendgrid

Alternative communications API

Choose Sendgrid when you need a different approach to communications operations

Complementary

Pusher

Complementary communications API

Choose Pusher when you need a complementary approach to communications operations

FAQs

Specific to using Tidio API API through Jentic.

What authentication does the Tidio API use?

The Tidio API uses an API key passed in the `X-Tidio-Openapi-Client-Id` header. Through Jentic, these credentials are stored encrypted in the MAXsystem vault and injected at execution time, so raw secrets never enter the agent context.

Can I create a new contact with the Tidio API?

Yes. Use the POST /contacts endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the Tidio API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I create a new contact through Jentic?

Install the Jentic SDK with pip install jentic, authenticate at https://app.jentic.com/sign-up, then search for 'create a new contact'. Jentic returns the matching Tidio API operation with its input schema. Load the schema and execute the call — credentials are injected automatically.

How many endpoints does the Tidio API have?

The Tidio API exposes 19 endpoints covering contact properties, contacts, departments operations.