Tidio API
Official vendor OpenAPI document · agent-readyCommunicationsEmail DeliveryapiKey19 EndpointsREST
For Agents
Programmatically create a new contact, retrieve all contacts. Covers 19 operations with apiKey authentication.
Use for: I need to a new contact, I want to all contacts, Search for multiple contacts, Find all multiple contacts
Not supported: Does not handle payments, crm, or developer tools - use for communications only.
Tidio API provides programmatic access to manage contacts, conversations, tickets, operators, departments, and project settings for the Tidio live chat platform. The API exposes 19 endpoints secured with apiKey authentication.
Install Jentic One Beta
Connect the Tidio API to your agent
Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Tidio API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.
Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.
1
Step 1: Jentic One Host machine
# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Ftidio.com%2Ftidio" | sh2
Step 2: Agent machine
# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Ftidio.com%2Ftidio" | sh
jentic register # connects your agent to your Jentic One instanceJentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.
Capabilities
What an agent can do with Tidio API.
Create a new contact
Retrieve all contacts
Update multiple contacts
Remove a contact
Monitor Tidio API operational status and events
Use Cases
Patterns agents use Tidio API for, with concrete tasks.
★ Communications Operations
Use the Tidio API to perform communications operations programmatically. The API provides 19 endpoints covering core functionality including create a new contact, retrieve all contacts, create multiple contacts.
Call POST /contacts to create a new contact
Automated Contact Properties Management
Automate contact properties operations by combining multiple Tidio API endpoints. Agents can retrieve all contacts and then create multiple contacts in a single workflow.
Call GET /contacts to retrieve all contacts, then verify the result
AI Agent Integration via Jentic
AI agents discover and call Tidio API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle apiKey tokens manually.
Search Jentic for 'create a new contact', load the operation schema, and execute with Jentic-managed credentials
Key Endpoints
19 endpoints — tidio api provides programmatic access to manage contacts, conversations, tickets, operators, departments, and project settings for the tidio live chat platform.
METHOD
PATH
DESCRIPTION
POST
/contacts
Create a new contact
GET
/contacts
Retrieve all contacts
POST
/contacts/batch
Create multiple contacts
PATCH
/contacts/batch
Update multiple contacts
GET
/contacts/{contactId}
Retrieve a single contact
PATCH
/contacts/{contactId}
Update contact properties
DELETE
/contacts/{contactId}
Remove a contact
GET
/contacts/{contactId}/viewed-pages
Access page history for a contact
POST
/contacts
Create a new contact
GET
/contacts
Retrieve all contacts
POST
/contacts/batch
Create multiple contacts
PATCH
/contacts/batch
Update multiple contacts
GET
/contacts/{contactId}
Retrieve a single contact
PATCH
/contacts/{contactId}
Update contact properties
DELETE
/contacts/{contactId}
Remove a contact
GET
/contacts/{contactId}/viewed-pages
Access page history for a contact
Why Jentic?
What agents get from Jentic-routed access to this vendor.
Setup
Wiring the Tidio API by hand means setting up its two key headers, the client id and client secret, and building the contact create, batch, and lookup calls yourself. Through Jentic you install once, import the Tidio API from the API Directory, store those keys once, and your agent calls it.
Permission scoping
Tidio puts the contact id in the URL path (/contacts/{contactId}), so a rule can pin your agent to one contact: it can read that contact and its viewed pages and nothing else. You choose the operations it may call, so destructive ones like updating or deleting a contact are not included unless you add them.
Credential isolation
Your Tidio client id and client secret are stored once, encrypted, by your own Jentic One instance and injected at execution time. They never enter the agent's prompt, logs, or context.
Intent-based discovery
Agents search Jentic by intent such as 'create a new contact' or 'get a contact's viewed pages', and Jentic returns the matching Tidio API operation with its input schema so the agent calls the right endpoint without browsing the reference docs.
Related APIs
Alternatives and complements available in the Jentic catalogue.
FAQs
Specific to using Tidio API through Jentic.
What authentication does the Tidio API use?
The Tidio API uses an API key passed in the `X-Tidio-Openapi-Client-Id` header. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.
Can I create a new contact with the Tidio API?
Yes. Use the POST /contacts endpoint. The API returns structured JSON responses that agents can parse and act on directly.
What are the rate limits for the Tidio API?
Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.
How do I create a new contact through Jentic?
Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'create a new contact'. Jentic returns the matching Tidio API operation with its input schema. Load the schema and execute the call - credentials are injected automatically.
How many endpoints does the Tidio API have?
The Tidio API exposes 19 endpoints covering contact properties, contacts, departments operations.
Can I limit what my agent is allowed to do with the Tidio API?
Yes. Jentic One is self-hosted, so your own rules decide which Tidio operations and credentials the agent may use. Because the contact id lives in the URL path (/contacts/{contactId}), you can pin the agent to a single contact and let it only read that contact and its viewed pages. You pick the operations it may call, so write actions like updating or deleting a contact stay out of reach unless you explicitly grant them.
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