Support API

Name: Support API API
Brand: Support API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMCustomer Supportbasic489 EndpointsREST

For Agents

Programmatically list assignable groups and agents based on query matched against name, list assignable groups on the assigneefield. Covers 489 operations with basic authentication.

Quickstart

Get started with Support API in minutes using your preferred integration method.

# Add to your MCP client config (Claude Desktop, Cursor, Windsurf)
{
  "jentic": {
    "url": "https://api.jentic.com/mcp",
    "auth": "oauth"
  }
}

# Then ask your agent:
"list assignable groups and agents based on query matched against name"

# → Jentic returns the GET /events tool with parameter schema, agent executes.

Capabilities

What an agent can do with Support API API.

List assignable groups and agents based on query matched against name

Get sources by target

Show Settings

Update Account Settings

Create Trial Account

GET STARTED

Start building with Support API API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Support API API for, with concrete tasks.

★ CRM Operations

Use the Support API to perform crm operations programmatically. The API provides 489 endpoints covering core functionality including list assignable groups and agents based on query matched against name, list assignable groups on the assigneefield, list assignable agents from a group on the assigneefield.

Call GET /api/lotus/assignables/autocomplete.json to list assignable groups and agents based on query matched against name

Automated Attachments Management

Automate attachments operations by combining multiple Support API endpoints. Agents can list assignable groups on the assigneefield and then list assignable agents from a group on the assigneefield in a single workflow.

Call GET /api/lotus/assignables/groups.json to list assignable groups on the assigneefield, then verify the result

AI Agent Integration via Jentic

AI agents discover and call Support API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle basic tokens manually.

Search Jentic for 'list assignable groups and agents based on query matched against name', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

489 endpoints — zendesk support api endpoints.

METHOD

PATH

DESCRIPTION

GET

/api/lotus/assignables/autocomplete.json

List assignable groups and agents based on query matched against name

GET

/api/lotus/assignables/groups.json

List assignable groups on the AssigneeField

GET

/api/lotus/assignables/groups/{group_id}/agents.json

List assignable agents from a group on the AssigneeField

GET

/api/v2/{target_type}/{target_id}/relationship_fields/{field_id}/{source_type}

Get sources by target

GET

/api/v2/account/settings

Show Settings

PUT

/api/v2/account/settings

Update Account Settings

POST

/api/v2/accounts

Create Trial Account

GET

/api/v2/accounts/available

Verify Subdomain Availability

GET

/api/lotus/assignables/autocomplete.json

List assignable groups and agents based on query matched against name

GET

/api/lotus/assignables/groups.json

List assignable groups on the AssigneeField

GET

/api/lotus/assignables/groups/{group_id}/agents.json

List assignable agents from a group on the AssigneeField

GET

/api/v2/{target_type}/{target_id}/relationship_fields/{field_id}/{source_type}

Get sources by target

GET

/api/v2/account/settings

Show Settings

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Support API basic credentials are stored encrypted in the Jentic vault (MAXsystem). Agents receive scoped access tokens — raw secrets never enter the agent context.

Intent-based discovery

Agents search by intent (e.g., 'list assignable groups and agents based on query matched against name') and Jentic returns the matching Support API operation with its input schema, so the agent can call the right endpoint without browsing docs.

Time to first call

Direct Support API integration: 1-3 days for auth handling, response parsing, and error cases. Through Jentic: under 1 hour — search, load schema, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Hubspot

Alternative crm API

Choose Hubspot when you need a different approach to crm operations

Alternative

Salesforce

Alternative crm API

Choose Salesforce when you need a different approach to crm operations

Complementary

Pipedrive

Complementary crm API

Choose Pipedrive when you need a complementary approach to crm operations

Complementary

Zoho

Complementary crm API

Choose Zoho when you need a complementary approach to crm operations

FAQs

Specific to using Support API API through Jentic.

What authentication does the Support API use?

The Support API uses HTTP Basic authentication with username and password. Through Jentic, these credentials are stored encrypted in the MAXsystem vault and injected at execution time, so raw secrets never enter the agent context.

Can I list assignable groups and agents based on query matched against name with the Support API?

Yes. Use the GET /api/lotus/assignables/autocomplete.json endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the Support API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I list assignable groups and agents based on query matched against name through Jentic?

Install the Jentic SDK with pip install jentic, authenticate at https://app.jentic.com/sign-up, then search for 'list assignable groups and agents based on query matched against name'. Jentic returns the matching Support API operation with its input schema. Load the schema and execute the call — credentials are injected automatically.

How many endpoints does the Support API have?

The Support API exposes 489 endpoints covering attachments, sessions, trigger categories operations.