Autotask Datto Autotask PSA REST API

Name: Datto Autotask PSA REST API
Brand: Datto Autotask PSA REST API
Availability: InStock

✓ Official Vendor SpecCRMCustomer SupportapiKey3003 EndpointsREST

For Agents

Create and update tickets, companies, contacts, contracts, projects, time entries, and invoices in Autotask PSA, and run filtered queries against any of the 200+ entity types using the uniform /query endpoint.

Install Jentic One Beta

Connect the Datto Autotask PSA REST API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Datto Autotask PSA REST API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fautotask.net%2Fautotask" | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fautotask.net%2Fautotask" | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Datto Autotask PSA REST API.

Create, update, and patch records across 200+ Autotask entities using their entity-specific POST, PUT, and PATCH endpoints

Run filtered, paginated queries against any entity via /V1.0/{Entity}/query with a JSON filter body

Inspect each entity's field definitions and user-defined fields via /entityInformation/fields and /entityInformation/userDefinedFields

GET STARTED

Start building with Datto Autotask PSA REST API

Explore with Jentic One

View OpenAPI Document

Use Cases

Patterns agents use Datto Autotask PSA REST API for, with concrete tasks.

★ MSP ticket automation

Automate the creation and triage of support tickets in Autotask from monitoring tools or email parsers. POST /V1.0/Tickets creates the ticket with company, contact, and priority; POST /V1.0/Tickets/query returns existing tickets to deduplicate; POST /V1.0/TimeEntries logs work as the technician resolves it. The same uniform /query and /{id} pattern works for every related entity, which keeps the integration code small even with hundreds of fields.

POST /V1.0/Tickets with companyID, contactID, title, description, and priority, then POST /V1.0/TimeEntries against the new ticketID as work progresses

Reporting pipeline across PSA entities

Pull billing, time, and ticket data into a data warehouse for executive reporting. /V1.0/{Entity}/query accepts JSON filters with date ranges, so a nightly job iterates Tickets, TimeEntries, BillingItems, and Invoices for the last 24 hours. /entityInformation/fields gives a stable field list per entity so the warehouse schema can be code-generated rather than hand-maintained.

For each entity in the report set, POST /V1.0/{Entity}/query with a date filter and page through the results until the response indicates no further pages

Contract and billing reconciliation

Reconcile contract terms, billing items, and invoices to detect under-billing or missed charges. /V1.0/Contracts/query lists active contracts; /V1.0/ContractServices/query enumerates the services on each; /V1.0/BillingItems/query returns what was actually invoiced. A reconciliation script flags contracts where ContractServices exist without matching BillingItems for the period.

Query Contracts, then for each contract POST /V1.0/ContractServices/query and /V1.0/BillingItems/query and compare the result sets

Agent-driven service desk operations

An AI agent on the service desk creates and updates tickets in Autotask without leaving the agent's chat surface. Through Jentic the Autotask API integration code, username, and secret are all stored in the credential vault, and Jentic exposes the high-frequency operations (Tickets create, Tickets query, TimeEntries create) as discoverable tools. The agent can run /V1.0/Tickets/query/count to size a queue before deciding whether to escalate.

Search Jentic for 'create an Autotask ticket', load POST /V1.0/Tickets, and execute it with the company and contact IDs derived from the inbound message

Key Endpoints

3003 endpoints — datto autotask psa is a professional services automation platform widely used by managed service providers (msps) to manage tickets, contracts, time entries, billing, and resource scheduling.

METHOD

PATH

DESCRIPTION

POST

/V1.0/Tickets

Create a new ticket

POST

/V1.0/Tickets/query

Query tickets with a JSON filter

GET

/V1.0/Tickets/{id}

Retrieve a ticket by ID

POST

/V1.0/TimeEntries

Log a time entry

POST

/V1.0/Companies/query

Query companies with a JSON filter

POST

/V1.0/Contracts/query

Query contracts with a JSON filter

POST

/V1.0/Tickets/query/count

Count tickets matching a filter

GET

/V1.0/Tickets/entityInformation/fields

Inspect Ticket field definitions

POST

/V1.0/Tickets

Create a new ticket

POST

/V1.0/Tickets/query

Query tickets with a JSON filter

GET

/V1.0/Tickets/{id}

Retrieve a ticket by ID

POST

/V1.0/TimeEntries

Log a time entry

POST

/V1.0/Companies/query

Query companies with a JSON filter

Why Jentic?

What agents get from Jentic-routed access to this vendor.

Setup

Wiring Datto Autotask PSA by hand means provisioning an API user, sending three separate header values on every call (ApiIntegrationCode, UserName, and Secret), and finding the right entity path among more than three thousand method-and-path combinations behind a single base URL. Through Jentic you install once, import the Autotask PSA API from the API Directory, store those three credential values once, and your agent calls it.

Permission scoping

Autotask exposes each entity as its own operation, and record ids travel as URL path parameters like /V1.0/Tickets/{id}, so you can pin the agent to the operations it needs, such as creating a ticket or logging a time entry. You choose which operations it may call, so destructive ones like DELETE /V1.0/Tickets/{id} are not included unless you add them.

Credential isolation

Your three Autotask values (ApiIntegrationCode, UserName, and Secret) are stored once, encrypted, by your own Jentic One instance and injected at execution time. They never enter the agent's prompt, logs, or context.

Intent-based discovery

Agents search Jentic by intent such as 'create an Autotask ticket' or 'log a time entry against a contract', and Jentic returns the matching operation with its input schema so the agent calls the right entity path without enumerating every entity-specific route.

FAQs

Specific to using Datto Autotask PSA REST API through Jentic.

What authentication does the Autotask PSA REST API use?

Autotask requires three header values on every request: ApiIntegrationCode, UserName, and Secret. The UserName is an API user created in Autotask with a specific security level; the Secret is its generated password. Through Jentic all three values are held in the credential vault and injected as headers per call so the agent never sees the raw secret.

How do I create a ticket through the Autotask PSA REST API?

POST /V1.0/Tickets with a JSON body containing companyID, the responsible contactID, title, description, status, priority, and queueID. The response returns the created ticket's id, which you can use with /V1.0/Tickets/{id} or /V1.0/TimeEntries to log work against it.

How do queries work in the Autotask PSA REST API?

Each entity exposes /V1.0/{Entity}/query for a JSON filter body and /V1.0/{Entity}/query for URL-parameter filters via GET. The body uses Filter expressions with op values like 'eq', 'gt', 'in', and supports paginated responses via the pageDetails returned alongside each result set.

How do I list tickets modified in the last day through Jentic?

Search Jentic for 'query Autotask tickets', load POST /V1.0/Tickets/query, and execute it with a Filter on lastActivityDate gt the cutoff timestamp. Jentic injects ApiIntegrationCode, UserName, and Secret on the call. Get started with Jentic One, the self-hosted execution layer.

What are the rate limits for the Autotask PSA REST API?

Autotask enforces per-API-user thresholds (broadly 10,000 calls per hour on most accounts) and returns 429 when exceeded. Treat /query as the primary read path because it returns up to 500 records per page, which is far more efficient than per-id GETs.

Can I discover what fields exist on a given entity?

Yes. GET /V1.0/{Entity}/entityInformation/fields returns the standard field list with types and constraints, and /entityInformation/userDefinedFields returns custom fields configured in your Autotask instance. This lets integrators introspect schema rather than hardcode it.

Can I limit what my agent is allowed to do with the Autotask PSA REST API?

Yes. Because you run Jentic One yourself, your own rules decide which Autotask operations and credentials the agent may use, and Autotask exposes each entity as its own operation so you can pin the agent to just the routes it needs, such as POST /V1.0/Tickets to create a ticket or POST /V1.0/TimeEntries to log work. Record ids travel as URL path parameters like /V1.0/Tickets/{id}, so you choose exactly which operations are in scope. Destructive calls such as DELETE /V1.0/Tickets/{id} are not available to the agent unless you deliberately add them.

Autotask Datto Autotask PSA REST API

Connect the Datto Autotask PSA REST API to your agent

Capabilities

Start building with Datto Autotask PSA REST API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs