Groove API

Name: Groove API
Brand: Groove API
Availability: InStock

✓ Official Vendor SpecCRMCustomer Supportbearer29 EndpointsREST

For Agents

Read, create, and triage Groove helpdesk tickets, post replies, and manage customers and agents through Groove's REST API.

Connect the Groove API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Groove API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Install Jentic One Beta (Self-Hosted)

Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Groove API.

List and create helpdesk tickets via /tickets

Read and change a ticket's state with GET/PUT /tickets/{ticket_number}/state

Assign a ticket to an agent or group via /tickets/{ticket_number}/assignee and /tickets/{ticket_number}/assigned_group

Post a reply or note to a ticket with POST /tickets/{ticket_number}/messages

GET STARTED

Start building with Groove API

Explore with Jentic

View OpenAPI Document

The Groove REST API exposes the Groove helpdesk's core resources — tickets, messages, customers, agents, mailboxes, folders, groups, and webhooks — for programmatic access. Agents can list and create tickets, change ticket state and assignment, post replies and notes, manage tags and mailbox routing, and read or update customer profiles by email. Note that this REST API is deprecated by Groove in favour of their GraphQL API, but it remains in service for existing integrations.

Use Cases

Patterns agents use Groove API for, with concrete tasks.

★ Triage Inbound Tickets

Sort new tickets to the right agent and mailbox automatically. The agent calls GET /tickets to pull recent tickets, classifies them by content, then assigns each via PUT /tickets/{ticket_number}/assignee, sets a tag with /tickets/{ticket_number}/tags, and changes state via PUT /tickets/{ticket_number}/state. This replaces brittle inbox rules with a flexible classifier.

List recent tickets via GET /tickets, classify each by content, then call PUT /tickets/{ticket_number}/assignee with the chosen agent for each.

AI-Drafted Replies

Generate a draft reply for an open ticket without sending it. The agent reads the conversation via GET /tickets/{ticket_number}/messages, drafts an answer using the customer record at /customers/{customer_email} for context, and posts it as a private note via POST /tickets/{ticket_number}/messages so a human reviews before reply.

Pull message history with GET /tickets/{ticket_number}/messages, draft a reply, then POST it as a private note to /tickets/{ticket_number}/messages for agent review.

Mailbox Reorganisation

Move a ticket between mailboxes when product ownership shifts. POST /tickets/{ticket_id}/change_mailbox/{mailbox_id} reroutes a ticket to a different team. Combined with GET /mailboxes and GET /folders, an agent can reconcile misrouted tickets in bulk after a team reorg.

Find tickets matching a tag in the source mailbox, then call POST /tickets/{ticket_id}/change_mailbox/{mailbox_id} for each to move them to the new owning team.

AI Agent Support Co-Pilot

A support co-pilot agent uses Jentic to act on Groove on behalf of an agent — closing duplicates, applying tags, and preparing canned replies. Jentic's intent search means the agent does not need to read Groove's REST docs to know which path corresponds to which action.

Search Jentic for 'reply to a Groove ticket', load the POST /tickets/{ticket_number}/messages schema, then execute it with the drafted message body and ticket number.

Key Endpoints

29 endpoints — the groove rest api exposes the groove helpdesk's core resources — tickets, messages, customers, agents, mailboxes, folders, groups, and webhooks — for programmatic access.

METHOD

PATH

DESCRIPTION

GET

/tickets

List helpdesk tickets

POST

/tickets

Create a ticket

GET

/tickets/{ticket_number}

Get a single ticket

PUT

/tickets/{ticket_number}/state

Change a ticket's state

PUT

/tickets/{ticket_number}/assignee

Assign a ticket to an agent

POST

/tickets/{ticket_number}/messages

Post a reply or note on a ticket

GET

/customers/{customer_email}

Get a customer by email

GET

/mailboxes

List mailboxes

GET

/tickets

List helpdesk tickets

POST

/tickets

Create a ticket

GET

/tickets/{ticket_number}

Get a single ticket

PUT

/tickets/{ticket_number}/state

Change a ticket's state

PUT

/tickets/{ticket_number}/assignee

Assign a ticket to an agent

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

The Groove bearer token is stored encrypted in the Jentic MAXsystem vault. The executor injects the Authorization: Bearer header at call time so the raw access token never enters the agent's context window or logs.

Intent-based discovery

Agents search by intent — 'reply to a Groove ticket', 'assign a ticket to an agent' — and Jentic returns the matching Groove operation with its input schema, so the agent calls the right endpoint without browsing groovehq.com docs.

Time to first call

Direct integration: 1-2 days to wire bearer auth, ticket message threading, and assignment logic. Through Jentic: minutes — search, load schema, execute.

FAQs

Specific to using Groove API through Jentic.

What authentication does the Groove API use?

Groove uses an HTTP bearer token issued from the Groove admin panel; it can also be passed as the access_token query parameter. Through Jentic, the token sits encrypted in the MAXsystem vault and the executor injects the Authorization: Bearer header at call time.

Can I post a reply to a Groove ticket via the API?

Yes. POST /tickets/{ticket_number}/messages accepts a message body and posts it on the ticket as either a public reply or an internal note. The agent identity comes from the bearer token holder unless the payload specifies a different agent the token can act for.

What are the rate limits for the Groove API?

The OpenAPI spec does not publish explicit rate limits — Groove enforces them at the account level. Production agents should retry on 429 with backoff and surface failures to the support workflow rather than silently dropping.

How do I find a Groove customer by email through Jentic?

Search Jentic for 'find a Groove customer by email', load the GET /customers/{customer_email} schema, and execute with the email as the path parameter. Jentic injects the bearer token from the vault.

Is this REST API deprecated?

Yes — Groove notes the REST API is deprecated in favour of their GraphQL API, but it remains in service for existing integrations. New builds aiming for longevity should plan to move to GraphQL once supported by Jentic.

Can I move a ticket between mailboxes with the API?

Yes. POST /tickets/{ticket_id}/change_mailbox/{mailbox_id} moves a ticket to a different mailbox. List mailboxes first via GET /mailboxes to get a valid mailbox_id.

Groove API

Connect the Groove API to your agent

Capabilities

Start building with Groove API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs