Voiso Contact Center API

Setup

Wiring Voiso by hand means choosing the right per-cluster host ({cluster_id}.voiso.com), setting its X-API-Key or JWT bearer token, and managing the calls yourself. Through Jentic you install once, import Voiso Contact Center from the API Directory, store the credential once, and your agent calls it.

Permission scoping

Voiso carries its targets in request parameters and bodies rather than the URL path, so limit the agent to the operations it needs, such as listing users or sending an SMS. You choose the allowed set, so operations like stopping a click-to-call are not included unless you add them.

Credential isolation

Your Voiso API key or bearer token is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.

Intent-based discovery

Agents search Jentic by intent such as 'list users' or 'send an SMS', and Jentic returns the matching Voiso operation with its input schema so the agent calls the right endpoint without browsing the reference docs.