Contact Center

Name: Contact Center API
Brand: Contact Center
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMContact ManagementapiKey, oauth2225 EndpointsREST

For Agents

Programmatically create an address book, list address books. Covers 225 operations with apiKey, oauth2 authentication.

Use for: I need to an address book, I want to address books, Search for an address book unit, Find all address book units

Quickstart

Get started with Contact Center in minutes using your preferred integration method.

# Add to your MCP client config (Claude Desktop, Cursor, Windsurf)
{
  "jentic": {
    "url": "https://api.jentic.com/mcp",
    "auth": "oauth"
  }
}

# Then ask your agent:
"create an address book"

# → Jentic returns the GET /events tool with parameter schema, agent executes.

Capabilities

What an agent can do with Contact Center API.

Create an address book

List address books

Get an address book unit

Update an address book unit

Delete an address book unit

GET STARTED

Start building with Contact Center API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Contact Center API for, with concrete tasks.

★ CRM Operations

Use the Contact Center to perform crm operations programmatically. The API provides 225 endpoints covering core functionality including create an address book, list address books, create an address book unit.

Call POST /contact_center/address_books to create an address book

Automated Contact_Center Management

Automate contact_center operations by combining multiple Contact Center endpoints. Agents can list address books and then create an address book unit in a single workflow.

Call GET /contact_center/address_books to list address books, then verify the result

AI Agent Integration via Jentic

AI agents discover and call Contact Center endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle apiKey, oauth2 tokens manually.

Search Jentic for 'create an address book', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

225 endpoints — the contact center apis allow developers to interface with [contact center](https://developers.

METHOD

PATH

DESCRIPTION

POST

/contact_center/address_books

Create an address book

GET

/contact_center/address_books

List address books

POST

/contact_center/address_books/units

Create an address book unit

GET

/contact_center/address_books/units

List address book units

GET

/contact_center/address_books/units/{unitId}

Get an address book unit

PATCH

/contact_center/address_books/units/{unitId}

Update an address book unit

DELETE

/contact_center/address_books/units/{unitId}

Delete an address book unit

GET

/contact_center/address_books/{addressBookId}

Get an address book

POST

/contact_center/address_books

Create an address book

GET

/contact_center/address_books

List address books

POST

/contact_center/address_books/units

Create an address book unit

GET

/contact_center/address_books/units

List address book units

GET

/contact_center/address_books/units/{unitId}

Get an address book unit

Why though Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Contact Center apiKey, oauth2 credentials are stored encrypted in the Jentic vault (MAXsystem). Agents receive scoped access tokens — raw secrets never enter the agent context.

Intent-based discovery

Agents search by intent (e.g., 'create an address book') and Jentic returns the matching Contact Center operation with its input schema, so the agent can call the right endpoint without browsing docs.

Time to first call

Direct Contact Center integration: 1-3 days for auth handling, response parsing, and error cases. Through Jentic: under 1 hour — search, load schema, execute.

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Hubspot

Alternative crm API

Choose Hubspot when you need a different approach to crm operations

Alternative

Salesforce

Alternative crm API

Choose Salesforce when you need a different approach to crm operations

Complementary

Pipedrive

Complementary crm API

Choose Pipedrive when you need a complementary approach to crm operations

Complementary

Zoho

Complementary crm API

Choose Zoho when you need a complementary approach to crm operations

FAQs

Specific to using Contact Center API through Jentic.

What authentication does the Contact Center use?

The Contact Center uses apiKey, oauth2 authentication. Through Jentic, these credentials are stored encrypted in the MAXsystem vault and injected at execution time, so raw secrets never enter the agent context.

Can I create an address book with the Contact Center?

Yes. Use the POST /contact_center/address_books endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the Contact Center?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I create an address book through Jentic?

Install the Jentic SDK with pip install jentic, authenticate at https://app.jentic.com/sign-up, then search for 'create an address book'. Jentic returns the matching Contact Center operation with its input schema. Load the schema and execute the call — credentials are injected automatically.

How many endpoints does the Contact Center have?

The Contact Center exposes 225 endpoints covering contact_center operations.