Acceptable Use Policy

Last Updated: 5 August, 2025

Your use of the Jentic Hosted Service is subject to this Acceptable Use Policy ("AUP"). This policy is incorporated by reference into our Terms of Service and must be read in conjunction with our Terms of Service and Privacy Policy.

Violations of this AUP may result in immediate suspension or termination of your account, depending on the severity of the violation. Certain violations will result in immediate account termination as detailed in Section 7 below.

You agree not to use, or encourage or allow others to use, the Hosted Service for any of the following prohibited purposes:

1. Illegal or Harmful Activities

Illegal Acts: Engaging in, promoting, or facilitating any activity that violates any applicable law or regulation.

Child Exploitation: Generating or distributing content that is sexually abusive or exploitative of children. We will report any such content to the appropriate authorities.

Harassment and Hate Speech: Creating or distributing content that is harassing, hateful, defamatory, threatening, or promotes violence or discrimination against individuals or groups.

Terrorism and Violent Extremism: Content that promotes, facilitates, or glorifies terrorist organisations or acts of violent extremism.

Self-Harm: Content that encourages or provides instructions on suicide or self-harm.

Graphic Violence: Distributing gratuitously violent or gory material outside of a newsworthy, educational, or documentary context.

Infringement of Rights: Violating the intellectual property, privacy, or other fundamental rights of others.

2. Platform and Technical Misuse

Security Violations: Attempting to disrupt, compromise, or gain unauthorised access to the Hosted Service, our systems, or the accounts of other users.

Reverse Engineering: Using the Hosted Service to reverse-engineer, decompile, or otherwise attempt to discover the source code or underlying components of our proprietary systems, models, and algorithms.

Data Scraping: Using any automated means (e.g., bots, scrapers) to extract data from the Hosted Service, other than through our designated APIs.

Circumventing Limits: Creating multiple accounts or using any other method to bypass the resource limits and fair use policies outlined in our Terms of Service.

Excessive Resource Consumption: Using the Hosted Service in a manner that imposes an unreasonable or disproportionately large load on our infrastructure, disrupts the performance of the service for other users, or violates the terms of service of any third-party service connected via an agent.

Third-Party Service Violations: Using AI agents to:

(a) Violate the terms of service, acceptable use policies, or community guidelines of any third-party service or API;
(b) Create fake accounts or engage in identity deception on third-party platforms;
(c) Automate actions that circumvent rate limits, security measures, or access controls of third-party services;
(d) Engage in coordinated inauthentic behaviour across multiple platforms or services.

API Abuse: Using AI agents to abuse, overwhelm, or violate the intended use of third-party APIs, including but not limited to excessive request volumes, unauthorised data extraction, or attempts to circumvent API restrictions.

3. Unacceptable AI and Agentic Use Cases

Misinformation and Deception: Generating or promoting content that is deliberately false or misleading with the intent to deceive others, including for the purposes of fraud, phishing, or impersonation.

Failure to Disclose AI Interaction: Using the Hosted Service to power a chatbot or other conversational system that interacts with users without clearly and conspicuously disclosing that they are interacting with an AI system. Representing output from the Hosted Service as purely human-generated is also prohibited.

Training Competing Models: Using the Hosted Service, including any Output, to develop or train artificial intelligence models that compete with Jentic.

Unlicensed Professional Services: Generating content that constitutes tailored legal, financial, or medical advice or services, unless you are a qualified and licensed professional in the relevant field. All such use requires prominent disclosure of AI involvement and independent professional judgment.

High-Stakes Automated Decisions: Using the Hosted Service to make automated decisions in domains that have a significant legal or material impact on individuals (e.g., credit, employment, housing, insurance) without meaningful human oversight.

Malicious Automation: Creating agents designed to perform malicious automated tasks, such as spamming, sending unauthorised communications, or engaging in fraudulent activities.

Deceptive Political Content: Generating content for political campaigns that is deceptive, impersonates candidates or officials, or is intended to manipulate public opinion or suppress voter participation.

Control of Physical Systems: Using the Hosted Service to control or manage critical infrastructure, industrial control systems, robotics, autonomous vehicles, or any other system where failure could reasonably be expected to result in the risk of physical injury, death, or severe property damage.

EU AI Act Prohibited Practices: In accordance with Article 5 of the EU AI Act, you may not use the Hosted Service for:

(a) AI systems that deploy subliminal techniques or exploit vulnerabilities to materially distort behaviour in a harmful way;
(b) AI systems that exploit vulnerabilities of specific groups of people due to age, disability, or socioeconomic circumstances;
(c) Biometric identification systems in publicly accessible spaces for law enforcement (with limited exceptions);
(d) Biometric categorisation systems that infer sensitive personal data;
(e) Emotion recognition systems in workplaces or educational institutions (except for medical or safety reasons);
(f) AI systems for social scoring by public authorities;
(g) AI systems for predictive policing based solely on profiling or assessment of personality traits.

AI-Generated Content Labelling: You must clearly label AI-generated content as artificially generated when:

(a) The content resembles existing persons, objects, places, or events and could be mistaken for authentic content;
(b) Required by applicable law or regulation;
(c) The content is used in contexts where disclosure is necessary to prevent deception or harm.

Manipulative AI Practices: You may not create AI systems designed to:

(a) Manipulate human behaviour through deceptive design patterns;
(b) Exploit psychological vulnerabilities for commercial or political gain;
(c) Create dependency or addiction to AI-generated content or interactions;
(d) Impersonate specific individuals without clear disclosure and consent.

4. EU AI Act Compliance and Transparency Requirements

You are responsible for ensuring your use of the Hosted Service complies with all applicable provisions of the EU AI Act. This includes:

High-Risk AI Systems: If your AI agent use case constitutes a "high-risk AI system" under the EU AI Act, you must:

(a) Implement appropriate risk management systems;
(b) Ensure adequate data governance and quality;
(c) Maintain detailed technical documentation;
(d) Provide transparency and information to users;
(e) Ensure appropriate human oversight;
(f) Achieve appropriate levels of accuracy, robustness, and cybersecurity.

Transparency Obligations: You must ensure that individuals interacting with your AI agents are clearly informed they are interacting with an AI system, unless this is obvious from the circumstances and context of use.

Content Labelling: You must clearly and conspicuously label any audio, image, video, or text content generated using the Hosted Service that:

(a) Resembles real persons, objects, places, or events ("deepfakes");
(b) Could reasonably be mistaken for authentic human-generated content;
(c) Is used in contexts where AI origin disclosure is required by law.

Prohibited AI Practices: You are strictly prohibited from using the Hosted Service for any AI practices banned under Article 5 of the EU AI Act, as detailed in Section 3 above.

Documentation Requirements: For high-risk AI applications, you must maintain appropriate documentation demonstrating EU AI Act compliance and make such documentation available to relevant authorities upon request.

5. Data Protection Compliance

When using the Hosted Service, you must comply with all applicable data protection laws, including GDPR, when processing personal data through AI agents. This includes:

Personal Data Processing: You are solely responsible for:

(a) Ensuring you have a lawful basis for any personal data processed through AI agents;
(b) Obtaining necessary consents before processing personal data via AI systems;
(c) Implementing appropriate technical and organisational measures to protect personal data;
(d) Respecting data subject rights including access, rectification, and erasure requests;
(e) Conducting Data Protection Impact Assessments (DPIAs) for high-risk AI processing.

Prohibited Data Processing: You may not use AI agents to:

(a) Process special categories of personal data without explicit consent and appropriate safeguards;
(b) Make automated decisions with legal or significant effects on individuals without human intervention;
(c) Process personal data of children under 13 without verifiable parental consent;
(d) Transfer personal data to countries without adequate protection unless appropriate safeguards are in place.

Breach Notification: You must promptly notify us at compliance@jentic.com of any data breaches involving the Hosted Service that could affect personal data security.

Violation of data protection laws through your use of the Hosted Service constitutes a violation of this AUP and may result in immediate account suspension.

6. Financial Services and Investment Restrictions

You may not use the Hosted Service to provide unlicensed financial services or engage in regulated financial activities without proper authorisation.

Prohibited Financial Services:

(a) Providing personalised investment advice without appropriate licensing;
(b) Offering insurance recommendations or underwriting decisions;
(c) Conducting credit scoring or lending decisions without compliance with fair lending laws;
(d) Operating automated trading systems without proper regulatory approval;
(e) Providing tax preparation services without qualified professional oversight;
(f) Offering cryptocurrency investment advice or automated trading recommendations.

High-Frequency Trading: You may not use AI agents for high-frequency trading, algorithmic trading, or market manipulation activities.

Consumer Protection: Any financial information generated by AI agents must include prominent disclaimers that the content is AI-generated and does not constitute professional financial advice.

Regulatory Compliance: If you are a licensed financial services provider, you remain solely responsible for ensuring your use of AI agents complies with all applicable financial regulations, including fiduciary duties and disclosure requirements.

7. Enforcement and Violations

Violation of this AUP may result in warnings, account restrictions, suspension, or immediate termination of your account, at our sole discretion based on the nature and severity of the violation.

Immediate Termination Examples: While we reserve the right to immediately terminate any account for any AUP violation, we will generally immediately terminate accounts for serious violations including, but not limited to:

(a) Child exploitation or abuse content;
(b) Terrorist activities or violent extremism;
(c) Activities that pose imminent physical danger to persons;
(d) Violations of export control laws or sanctions;
(e) Repeated violations after prior warnings;
(f) Any violation that could result in legal liability for Jentic;
(g) Any violation that threatens the security or integrity of our platform.

Enforcement Discretion: We reserve the right to take any enforcement action we deem appropriate, including immediate termination, for any violation of this AUP or our Terms of Service, regardless of whether the violation fits into a specific category listed above.

Graduated Enforcement: When appropriate, we may choose to:

(a) Issue warnings and require corrective action;
(b) Temporarily suspend account access;
(c) Implement usage restrictions or monitoring;
(d) Require additional verification or compliance measures.

Investigation Cooperation: You agree to cooperate with our investigations of potential violations, including providing requested information and access to relevant systems or data.

No Liability for Enforcement Actions: We are not liable for any losses resulting from enforcement actions taken in good faith to address AUP violations.

Related Policies: This AUP should be read in conjunction with:

In case of any conflict between this AUP and other policies, the Terms of Service take precedence for matters of legal interpretation, while this AUP governs specific use restrictions and enforcement procedures.

8. Contact Information

For questions about this policy, please contact us at: compliance@jentic.com.

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